Fairfield Inn & Suites Richmond Airport

Noise coming through the wall from a data room kept me up all night. GM refused to change my room even though they have 2 available, because they would rather save the room to get full price instead of taking care of the customer. The iron was also dirty and stained my shirt. Great way to treat your gold elite members.

Room was fine. The room below me had loud music and tv late night and early morning. I asked the front desk multiple times to take care of it and yet all morning 630am onward it was very loud. Lesson learned. This is a typical low budget hotel. You get what you pay for and sorry I can’t recommend for someone wanting a quiet place to rest.

Definitely would stay again, here are pros and cons: Pros: • SUPER close to airport. • Staff is professional, friendly, and helpful • White Oak Village Shopping Center is about 8 min away. Convenient shopping and food • Hotel was in great shape • Continental breakfast available Cons: • Rooms are surface level cleaned and not deep cleaned. • Pull out couch mattress cover was dirty and had urine stains. • Underneath the couch/mattress was disgusting. Tons of crumbs. Clearly last guests had children and the couches need to be moved and vacuumed. • My refrigeration also had food left over from previous guest. • Hair left in bathroom With that said, still a great stay and will stay again next time I’m in town.

Stayed for three days for a baseball tournament. During our third day, at 2:30 PM, the water was shut off due to a broken pipe. The non-plumber maintenance staff and the front desk assured us that the water would only be off for thirty minutes. After two hours, we were told again that repair was moments away. At 6:30PM they offered to make arrangements for us at a sister hotel, which they never followed through on as the they were overwhelmed rebooking incoming guests, who weren't informed of the situation and checking out almost all the other guests who chose to leave. In addition, we were told as a group that we would be credited for the night. Facing a 7 hr drive and it now being 8PM, we decided to stay. What wasn't made clear was that the credit was only for those who checked out. Nothing was offered at checkout, after asking for those who stayed. A complaint to Bonvoy was registered and we never heard from them. A month has gone by. Today, I found out that I was credited $20 for my inconvenience of no showers, no flushing toilet, no access to washer dryer for uniforms, no water to brush teeth etc. Emily, the manager, managed to hide during morning checkouts, with front desk claiming she was going to handle the credits later. I understand that emergencies happen but the lies about the time for the repair, poor communication and inability to make arrangements for reasonable compensation is unconscionable.

The stay was nice, the room was spacious and clean. The beds were comfortable. However the shower seemed to cycle from hot to cold water., especially in the morning. For us, one of the disadvantages was that there were no outlets near the bed. The room had 2 USB ports on the desk and 2 on the micro-fridge cabinet, which we didn't notice at first as It wasn't a usual place to look. But, with 2 people each having a phone, laptop and smart watch, it was difficult getting work done and having everything fully charged overnight. I can generally sit on the bed and work, however, because i needed to charge my laptop while I worked, I wasn't able to work for very long. Breakfast was the average fare, with bagels, English muffins, toast, waffles,, pre-packaged egg sandwiches, home made blueberry muffins etc. The first norming the cream cheese for the bagels was warm, as if it had been sitting out all night, which made it taste funny. The next morning was the same, so I had a blueberry muffin instead, which was very good. The highlight was one of the desk associates. a young lady named India, I think that was her name. She was very friendly and extremely helpful. She even offered to make fresh coffee when we got in late one evening ... such a pleasant and unexpected surprise.. We also saw her one of the mornings and she was just as friendly. I hope management recognizes what a valuable employee she is. Having said all that, with employees as helpful as India, I would stay there again. She was the highlight of the stay, for us. If the outlet situation hadn't made it difficult to work, it would have been a perfect stay. If that isn't an issue for you, then I would highly recommend that you give this Fairfield Inn a try..

Everyone is friendly. Rooms are nice and room temperature seems to hold well. Breakfast is the basics and coffee is good. I have already stayed here several days across 5 weeks and will probably return again as it’s close to where I need to be. Plenty of restaurants and stores within a mile.

The check-in was fast, room clean and comfortable, breakfast was good. One caution though: Shuttle service stopped running at 11 PM. Taxis are available, but call the hotel first to veryify if shuttle is now running after 11. Otherwise it was a good stay.

I often stay overnight before early flights out of RIC. This is the best Marriott branded option available, hands down. Clean, easy, safe, reasonably priced and recently updated. Good shower, easy to get a quiet night’s sleep and some food and drink options. Everything you need from an airport hotel.

Great hotel for our large group. Eileen and her staff were very friendly and accommodating. Rooms were clean, beds were comfortable and spacious, breakfast was good, just what we needed. Good location for our purposes.