Talus Rock Retreat

Wow. What a superunique location. From an architectural point of view already worth viewing. Thank you Mollie for the warm welcome. We arrived end of day after a long journey. Quiet, relaxed, enjoyable. Beautiful rooms. A very good bed with a kind of mattress I would like to have myself. Good breakfast we enjoyed in the garden watchung some deer in the background.

Having found your facility somewhat by mistake we were pleasantly surprised and intrigued with our stay. We found your place to be warm and inviting, very well maintained and just beautiful. Part of what made it so enjoyable was the unique nature of the building, rooms and grounds. A true gem hidden in the woods. We have already recommended Talus Rock to several friends.

Went to this resort to spend 3 days/nights with family seeing nice reviews and photos online. We drove from Seattle to Sandpoint during winter to get stuck in this rat hole. The place is nothing like what they promote online and in reviews. We booked 3 nights in their Syringa suite (which was recommended when I called them a week back. They mentioned they have 2 suites with kitchen - Syringa and Nooma and recommended Syringa for a family stay). Realized that we are trapped the moment we entered their place (I have attached all the photos). The room was more like a garage space converted to a room. Room door opens directly to the dining/reception area. Whole suite was messy and the oven even had left over burnt food particles in it. Bathrooms were gross and broken walls had flies and insects coming out. The dishwasher literally teared open with wires hanging out and we were worried about the safety of our puppy and kid. The toaster was no better than a dirty rusty trash can. The bedroom in the suite was so tiny and suffocating. The tiny little wiggly curtains provide no privacy from the parking lot just outside. I had contacted the customer care person over the phone (you are your own during night. There is no receptionist) and explained all the issues. We requested to talk to the owner but to no avail as we wanted to check-out the next day as well and escape from there. Later the text support offered us another Nooma room with a common area from next day. Our family was so upset and disappointed and didn’t want to spend our Christmas in a place where we experienced such a disaster (paying close to 400$ a night). We declined the offer and checked-out the next day sharing all the photos and issues with the manager onsite in the morning after spending a suffocating little bedroom.. They were generous enough to offer to send a handyman and electrician (and carpenter may be) to the room to fix the issues. We declined the offer to stay in a construction zone during Christmas and walked away. They did not provide a refund and declined to connect us to the owner saying she is no longer managing operations. Still wondering how they are getting 4 star status and promoting this place as a resort in travel sites. Do yourself a favor staying away from this place and saving your hard earned money.