Burlington Hotel

As a frequent traveller in the Uk and abroad I can write this review with a degree of experience and credibility. Where do I start ? On arrival we were slightly early , there was no one at reception and I could wander freely anywhere , for security it was very poor. Onto the room , we booked a family room which was very small with no room to manoeuvre and no dedicated area to store cases. There were very few charging points and no USB points in the room. The room was extremely dated and required new furniture and a good paint . The tv was very small and the bed was extremely uncomfortable with the springs digging in my ribs. The on suite was tiny and was extremely old and required a major update . The shower virtually trickled water and was very poor. The hotel was noisy with guests opposite banging room doors all evening until they were told off by another resident , yes room 43 it was you , get a grip of your kids and have some respect for those around you .. on the Friday a coach turned up and it was clear the entertainment was for them , getting very drunk and keeping us awake until the early hours , some got locked out in the garden . For families with children it was not great and we certainly couldn’t allow our daughter to stay in the entertaining area whilst these people were there. You may say kids shouldn’t be in the var area but that’s where the kids games were so another area would have been better for them . The hotel is clearly using coach trips as a big portion of its revenue which in itself excludes other people. I normally check very thoroughly before booking somewhere and on this occasion I clearly didn’t . The advertising of the hotel also needs verifying as some of the pictures such as the library and garden did not represent the reality . I do understand that the area seems quite run down and the hotel needs to make money but they need to be more accurate on its advertising . Overall the hotel in my opinion needs some serious investment , it needs a more professional culture and the security certainly needs improving . Would I stay again ? Definitely not . The cost wasn’t that expensive and I now know why and in my opinion my review is being very generous having stayed in far better hotels .

I wholeheartedly agree with what Ann has said in her review, I was on the same trip with Clares coach trips of Derbyshire, Clare takes 4 full coaches in Frebuary so they must be doing something right.Sarah and Paul have worked their socks of to improve the hotel from when they took it over I know because I went not long after they had taken it over. We will be going again next year but probably a bit later in the season, Best wishes Sarah and Paul from Carolyn and Davud Fisher x

Have just come back from a week staying at The Burlington Hotel, Sandown with G B Tours. I can not praise the hotel highly enough. It was clean and tidy throughout. The staff were very friendly and nothing was too much trouble for them. On the first night we had a minor problem with our shower and a leaking toilet. We reported it the next morning and by the time we had got back from our day out it was all fixed. The staff in the dining room were rushed off their feet at times as there was three coach parties in for most of the week, but nothing was too much trouble for them. On our last full day, when there was only our coach party in, a staff member had rung in sick which left just one person on duty in the dining room. But she coped and everyone got their food with little delay. So all in all, a very good week's stay. I would fully recommend this hotel.

Absolutely fantastic hotel.very friendly staff. Can't fault it. We come every year and always stay here wouldn't choose anywhere else to stay. Looking forward to coming back in October. Thankyou Sarah for making us feel so welcome. Nothing is too much trouble for the staff

Lovely airy room, lots of fresh towels whenever you needed some. Well stocked with tea, coffee and even had biscuits 😋. The food was lovely with a varied menu. The chef is always able to change it depending on your needs. The staff are all exceptionally friendly and helpful. Close to the beach and bus stops. I would definitely be returning. Thank you so much for a very enjoyable stay and making my daughters birthday special.

This is such a lovely hotel. A minute away from the seafront, shops and restaurants. There’s even a shop across the road which is very handy. Lots of parking available right outside the hotel. Rooms are very clean and comfortable. Breakfast is very satisfying. Lots to choose from, cereals, toast, juices, hot drinks and cooked breakfast. Evening entertainment most evenings and a lovely entertainment area. There’s a beautiful garden to enjoy and relax in. There’s a laundry room which is very useful, especially for those beach towels and costumes. The staff are so friendly and helpful.