Hotel Villa Tzankujil

This place has the worst service that we encountered throughout Guatemala. - Booked a room with bathroom, got a room without a bathroom. - The owner's father, an old and impatient man, does the check-in and when you have questions, you have to speak to his son on the telephone. Neither of these two speak English, only Spanish. - The old man is ruuuuude. - We had to wait until we left (after 3 nights) to be refunded for the bathroom we did not get. And we had to ask and go down to the owner, he did not come to clear the matter with us. He prefers to communicate via WhatsApp. - He assured us that we will have a room with a bathroom the day after we checked in. This never happened. - He remains full of lame excuses about the accommodation we asked for but did not get. - The place has a really spectacular view, but it is dirty, and very badly managed. Broken furniture standing around, dirty sheets and blankets lying around. The bed has fleas. Ants are coming out of the wall sockets. The kitchen is dirty. Very dirty. No soap at the washing basins, nor towels. - Bedding was dirty, stinking like it was already used by at least a dozen of hippies before us. Plus, the bed was broken (the foot-piece / legs). The first day, the owner told us to cancel the booking we made *********** and he will "sort us out". Unfortunately we realised too late that we now could not leave a review on *********** even though we stayed there for 3 nights. So he does not have to share the payment with *********** and we also can't give a bad review. It was an unpleasant experience and I would not recommend anyone to come here and experience the same.