Holiday Inn San Marcos-Convention Ctr Area

Families like the restaurant and bar for post evening activities. BE AWARE, The pool is NOT secure. The gate to the pool can be opened from the front parking lot without a key.Being on the interstate frontage makes it loud outside as well. A more secure pool area would be required for me to come back with my family Ice makers weren't working but the front desk had access to bar/restaurant ice maker. Filtered water and coffee were always available in lobby. Not impressed with breakfast. BE AWARE, a google review will get you a free breakfast. Kids 11u eat free. Otherwise it'll set you back $10. I'd consider breakfast avg if it were included, but expected more since it's an add-on. Only one of the 2 stairwells reach the lobby directly. Only 1 of the 2 elevators were available, having the internal stairwell is very important.

Rooms smelled like mildew. Thermastat did not work. They never came and looked at it when we complained. Shower head was broken. We had to hold it to shower. Housekeeping was rude. We came in one night and the front desk girl had her head down sleep. Breakfast was terrible. We asked to check out after day 2 because we couldnt take it anymore but they refused to refund us so we just left. I don’t recommend them.

Upon arrival, I inspected the beds and both were littered with hair(s) and crumbs. It was quite obvious the linens/bedding had not been changed prior to my arrival. I took numerous photos and videos of such and notified Christian, front office manager. He asked him to please come view the room with me but he refused and said I would have to contact *******, third party, in order to inquire about a refund. He stated he could've processed a full refund had the room been booked directly through Holiday Inn or if I had been a rewards member.