Duna by DW

we loved our room! the detail and design were on point. safe street. we were worried about finding parking but there was actually plenty. my daughter loved the pool!!! made lasting memories here, thank you ＜3

Staying at this hotel was an unforgettable experience. From the moment I arrived, I was surrounded by warmth, care, and impeccable service. Every detail — from the beautifully designed rooms to the thoughtful touches throughout the property — made me feel incredibly special and truly at home. The atmosphere was simply magical: peaceful, elegant, and full of charm. The team went above and beyond to ensure that every moment of my stay was perfect. I am deeply grateful for such an amazing experience and can’t wait to return to this beautiful place. Highly, highly recommend to anyone looking for a place that feels both luxurious and full of heart!

Absolutely gorgeous! First time i traveled solo and this property made me feel very safe

The area and the property was amazing. The only feedback was the space was smaller than advertised and I wish there was someone onsite to answer any questions or issues. In all, a good experience.

One of the worst hotel experiences I have had. From a curb appeal or even looking at pictures you may think this looks like a great place to stay. During my short stay with DUNA by DW I didn’t even basic accommodations that any hotel should provide. The shower was functionally terrible along with a lacking of hot water for a long duration of my stay. To a point where my partner and I had to use the outdoor shower in the common area in bathing suits to shower. The living space in our room prior to entering, was covered in sand along with inside the sheets on the bed, which were also covered in sand. This caused irritation and a rash. This hotel was also infested with mosquitoes and cockroaches. It seems to be an ongoing problem for them after looking under their table in the kitchen. There was Raid mosquito and cockroach repellent. Lastly, there were earplugs next to the bed, concerned and questioning, my partner and I did not find out that there was a noise problem until later in the night of our first day. I have thus reached out to ******* and DUNA by DW with no action taken on their end for the terrible services they provided. Please do yourself a service and do not stay at DUNA by DW.

Amazing stay and I will definitely be staying here anytime I’m in San Juan