Taormina Hotel and Casino-Adults Only

What a negative experience! We chose to stay at Taormina hotel after disregarding several comparable hotels because they advertised on location Covid testing assistance within 24 hours. It was extremely important for us to get this test in this timeframe to be able to make our flight. Upon arrival right away we found out that the testing wouldn’t be at the hotel because it was a weekend and the staff created doubt as to whether it would be done within the 24 hour timeframe. None of this was disclosed to us and was the exact opposite of what they advertised. In the morning we asked reception again for the timeframe and assistance, we got no help and a very defensive demeanour. When calling the clinic ourselves we were told that they could not do it within 24 hours. This news created so much stress for us all because we had relied on the information that the hotel blatantly advertised. We had to undertake extreme and expensive measures to make sure we could still get a test done elsewhere on time to make our flight. The hotel offered no assistance. Besides the deceitfulness of the hotel the staff also lied to cover up and tried to shift the blame to us. However, overall I think the worst part was just the total and complete lack of empathy. They made it clear that had we not made our flight we could expect no help, compensation or even a sliver of recognition of their part in our situation. Besides the unfriendly reception staff the hotel has a strange atmosphere and transforms into a sex tourism destination in the evenings. And finally the cherry on top 'the free' breakfast is 2 slices of toast and some fruit. Thinking back of my stay I am still baffled by the treatment we received at this hotel. I would strongly recommend that you NEVER STAY HERE and seek out a hotel were you are not lied to and treated like a customer with some form of mutual respect.