Hidden Valley Wilderness Lodge

IF YOU'RE ON THE FENCE ABOUT CHOOSING HIDDEN VALLEY, PLEASE READ THIS REVIEW TO THE END This was our first time in Belize and we were confounded because we didn't really know which tours or which resort to stay at because there's so many options. I reached out to so many and the absolute best customer service by far was hidden valley resort. Customer service really matters to my mom and so this was the one we chose. Believe it or not, we had drove into 3 other resorts to get information about them, and, albeit pretty, none of them really captured our heart. We are a family of 4 that stayed for 5 nights, 4 days. When we got there, everybody at the resort was amazing and treated all of us like kings and queens, and we did our best to give them the same respect; They certainly earned it. They took us seriously. They understood what we were trying to accomplish during our stay and were very accommodating. First, Big big big big ups to Tianna, who made me most comfortable with even moving forward with this choice, who made any and all last minute accommodations that were needed for my family, and communicated the entire way, so on point, so professional, so helpful Secondly, big ups to Sevilla, who made our dining experience, (And food is very important to us) so fantastic, just catered to our every need any time we entered into the resort hub. we built the most relationship with Sevilla and we will remember her forever! Sevilla, Thank you for your heart and for being YOU! for Brandon, big big ups to Brandon, who took care of every step to make sure we were Comfortable, had everything we needed any time we turned left or right, very kind, very compassionate, very patient, and we def needed that patience. When it's your First time in a different country you don't really know your left from right and so you have to make adjustments and pivot as needed, and we was with us for the whole stay. Big ups to the cooks and chefs who made the most absolute superb dishes for us, omg, amazing. One night, they even stayed later to cook for us even though we came in a little bit late. Each breakfast, each lunch, and each dinner were superb. 10/10, definitely infused with mayan and Belizean culture, with such elegance, and warmth; the spices, the aromas, the food hugs your mouth- it really does. I know its not normal to do so, but it was all so good we went so far as to tip each cook because of how great everything was. Big ups to Kenny (1) 😂 who served us, laughed with us, and overall took great care of us. Chalupa!!!! Always the biggest, most genuine smile on his face! Big ups to Kenny (2) 😂 who allowed me to have an entire business meeting in the bar for hours, and still fed my family and made sure they were taken care of, even though I wasn't readily available. He was very kind, very funny, and always had us laughing, Big ups to Missael who had a fatherlike look that covered over us and felt like protection, making sure we were good, always with

My family of three stayed at Hidden Valley over spring break for three nights. This is one of our favorite places we have ever stayed and were sorry to leave! The valley view #2 was amazing--we could hear the birds every morning and it was so lovely. But the BEST part was the staff! We were so well taken care of! The staff thought of everything to make our stay perfect. The food was delicious, the property tour with Chris was amazing, the tour of Xunantunich with Marvin was awesome, and everyone we came in contact with was so friendly, helpful and professional. This was also a great home base for our trips to Tikal and the ATM cave as well. A special shout out to amazing service by Chris, Brandon, Kenny, Marvin, Romel and others!