The Hotel Castro San Francisco

房間小巧 安靜 交通方便 周邊超市 酒吧 中餐俱全 5層天台景觀不錯

If you book this hotel, please keep in mind that this hotel has no stuff, no reception desk or service. Before our arrival we received about 20 e-mails and text messages about our booking. We were assigned a room so small it had no resemblance to the picture sent in the confirmation e-mail. We called Kasa which operates this hotel remotely from Los Angeles and waited 2 hours until we were assigned the "suite" next door which was ready all the time. Other than the check-in ordeal, the hotel is in a great location with a supermarket across the street and many eating and drinking options within a short walking distance.

POSITIVE: Check in was easy - on our arrival day (Monday), we requested and received early (3 pm) check in (normal is 4 pm), which was helpful as Castro St. rush hour starts after 3 on weekdays. Didn’t have a problem with the access code mentioned in other reviews at check in or throughout stay. There’s a space right in front for easy loading/unloading. Note: if you have a car (we didn’t), parking is limited - the hotel recommends using SpotHero. To get an overnight (free) street space, you likely would need to find one up Castro or one of the cross-streets, which is doable but will take luck & time. Tip if you have a car: drop bags off, punch in access code and drop off in room. There are 4 rooms each on floors 2,3,4. Level 5 is roof lounge with excellent panoramic views (when not raining) couches and cozy fire pit. We booked a handicap accessible room (we needed two twin beds). Our room had a toilet/shower room with pocket door, sink with lighted mirror just outside pocket door, 2 twin beds, HDTV connected to wifi, 1/2 height wardrobe cabinet below TV, small fridge, coffee maker, tea kettle, small table for meals/work, and terrace overlooking back of property. Terrace had a chair and small cube. Prior reviews indicate better to be in back of building on higher floor. We were in back - it WAS very quiet, peaceful - got great non-interrupted sleep. Plenty of nice restaurants, a really nice supermarket, pharmacy, a Starbucks, and shops within walking distance. There are some homeless but they’re friendly and respectful and we never didn’t feel safe. (One actually held door open when I went into Walgreens and hands were full.). Check out was easy - take photo of QR code, leave door hanger, vacate unit, building. We were asked in texts a couple of times if all was well on our stay. Never needed to contact customer support. FOR IMPROVEMENT: We only found out lobby bar not open Monday or Tuesday - after arrival Monday (and we checked out Wednesday morning.) Still, they gave us two drink tokens - which we will use if/when we return. Very limited counter space and no shelves - none in toilet/shower room, a little area on either side of sink, small table (see note about lighting below), a few sq cm on nightstand between beds(see note about lighting below), and top of wardrobe closet. Very few power outlets - there is a cluster of 4 with 4 usb slots on small table, one behind nightstand(see note about lighting below), 2 on wall between small table and wardrobe, 2 at door, 2 hopefully GFI protected (didn’t see reset button) at sink - so unless you travel with a power strip, you’re going to have to sequence what gets recharged when thru your stay, or leave phone/ipad etc. away from bedside - not road warrior desireable. Coffee maker is Nespresso - lots of caffeinated pods zero decaf pods (for old timers or an evening cup. More caf pods in essentials cabinet on 1st floor lobby. They also provide small assortment of teas in room and more i

Loved this hotel. Perfect location for everything I wanted, very comfy and cozy, LOVED my king-sized bed. This was the perfect spot for a solo traveler, I definitely see myself staying here again! Being in the Castro, this hotel emphasized and highlighted the culture that makes this neighborhood. Especially loved the views from the Nest!

I stayed at the hotel for 4 days. The location is convenient to the Castro neighborhood, but there were problems. Because it is across the street from a grocery store, delivery trucks begin arriving every day around 5AM. They park on the street in front of the hotel and it was very noisy. If you are ok getting up at 5:00AM, it may not be a problem for you. In the evening, the loud music from the lobby bar, and the loud patrons on the sidewalk, make sleeping an issue. If you are ok with loud noise until 1:00 or 1:00AM, then maybe that's ok for you. Lastly, the door access, elevator and room codes stopped working after day 3. It took customer service almost 20 minutes to respond to my chat and texts. I was finally given new codes, but those codes worked only once. Another 20 min with customer service. Every time I left my room, the codes stopped working. I spent a lot of time standing in the rain and cold on the sidewalk waiting for codes. In all, I spent 3 hours on a Sunday afternoon trying to get reliable access to my room. I eventually gave up and decided to skip my holiday party and just stay in my room. I didn't want to risk trying to get in at 10 or 11PM. There is no onsite help, and their virtual help is overwhelmed and can't respond in a timely way. For my trouble, they offered to refund the $50 cleaning fee. I didn't realize there was a $50 cleaning fee. There are a lot of hotels in San Francisco; I wouldn't choose this one again.

The check-in process was super easy and clear. The bed was incredibly comfortable, and we loved the colors and decorations in the room. In the morning we enjoyed sitting on the back porch and looking at the courtyard and hills behind us. This hotel was super lovely, easy, and felt very private. Would totally stay again. 😊