Sonder Hayes Valley

The location is residential but full of places to go. The check in very easy and the common spaces very nice. The room is the right dimension, well equipped and clean. Suggestion: put some more hangers at the entrance.

The location was great if you want to be in Hayes Valley, which is a wonderful little spot in SF. However, the app experience requires jumping through tons of annoying hoops to get going. Also, there’s are way too many texts and emails pestering for updates on check in times, check out times, polls, etc. We were trying to enjoy our evening out and Sonder interrupts to ask when we are going to check out. A regular hotel doesn’t pester you like that. I am fine with a digital front desk, but I don’t want my hotel room to require me to be glued to my phone. The room shouldn’t be my first priority when I travel. Just let me arrive and depart within the bounds and stop trying to get me to optimize your utilization. The hotel room was just a bed and a bathroom, modernized relatively cheaply. The towels are stored by the front door as far as possible from the shower, despite that there is towel shelf in the bathroom. The TV requires logging into all your streaming accounts on a Roku, with no voice assistant - a digital experience in the clumsiest way possible. It wasn’t clear whether we could store luggage after our check out time and the app messaging assistant didn’t respond to a question about this. I rarely leave bad reviews, but overall effect felt a bit like a slightly better version of a rent by the hour room. Could be much better with some care.

A wonderful place to stay! It's unique and easy and quite beautiful. The rooms are very warm - central heating that can't be controlled. Each room is provided with a small fan but a better cooling system would help. Luckily the windows can be opened but it was loud with traffic and rain. My room was at the top of two steep sets of stairs and with a heavy suitcase, it was difficult. However, I loved the convenience of everything and the no contact style. The building was old (of course) but updated very well. The room was small but totally sufficient as I stayed there alone, and was there for 4 nights on a work trip. There was a very nice welcome note plus some nice snacks in my room upon check in. Will definitely come back and hopefully stay at another Sonder location someday.

The place was so nice and cozy! Very unique and we all loved it. The service was also great. They responded as fast as they could and always kept in touch. The area wasn't bad and neither was the pricing. 10/10 would come again :)

This room was perfect for my stay. It was close to several great restaurants and had everything I needed for my trip. The check in/out process was very conveinient and I enjoyed that the lounge area had filtered water and tea bags.

it was basically a too short mattress on a wire frame. i slept very poorly. the mattress seemed like a camp bed. i am of average height and my feet extended over the frame. The security of the building felt a bit lax as there seemed to be no onsite personnel and a shared entry code