PAL.MAR Hotel Tropical

This is a lovely boutique hotel down a quiet street that is walking distance to everything. There is a great yoga studio right beside (El Estar).The pool area is small but oasis-like and very well maintained. King size bed is very comfortable and the rooms are spotless and well appointed. Our room has a kitchenette with everything needed to make a meal or two a day. Can’t wait to return.

My previous stays here have been nice as noted in my previous review. During this stay, I had to reserve two rooms since our 18-year-old son came along and the occupancy rules are challenging. It is important to note all rooms have a sofa sleeper I recently had a very disappointing experience at Pal.Mar. Unfortunately, I had to leave abruptly due to a medical emergency, which was entirely out of my control. I informed the hotel staff immediately, hoping they would understand the situation and offer a refund for the unused portion of my stay. To my dismay, the hotel refused to refund any of the amount paid, despite the extenuating circumstances. While I understand policies are in place for a reason, a bit of compassion and understanding during a medical crisis would have gone a long way. The facilities were adequate, and the staff was generally polite, but this lack of flexibility and empathy has left a sour taste. I expected more from Pal.Mar, especially during such a stressful time. I hope the management reconsiders their approach to such situations in the future, as it significantly impacts guests' overall experience and willingness to return. it is important to note a partial refund was offered for my room if they could fill it. However, they will book my son's room and not refund any portion. Sadly, I rave about this hotel to my friends and have stayed here several times. The lack of empathy has forced me never to return.

A beautiful boutique hotel centrally located in tiny San Pancho. The kitchen was well-appointed, the room was spotless, check-in was easy, and the staff was mostly friendly. The hotel was full (spring break) so poolside noise was up and running pretty early with all the kiddos. The windows are not soundproof (duh), so the early morning rooster calls were a bit intense for me personally. Otherwise, I would recommend it as a cute place to stay and very good value.

This is a wonderful hotel. It's located in town, the staff is very nice, and the rooms are as advertised. My only comment would be that the desk staff sometimes seemed very distracted with their phones. Overall, it is an awesome place to stay.

Our family loved the Pal Mar... we were lucky enough to have two of the suites because of our size. The kitchens were well equipped, and we made breakfast and snacks daily. A/C and dehumidifier kept our rooms comfortable. We enjoyed the pool area and our top floor balcony. We were thrilled with the location. Easy access to many of the great places in San Pancho. We were there over the holiday and the night life was easily heard. From our balcony the nearby live music was special but the late-night pool hall tunes might keep you up into the early hours, if you have one of the street side rooms. The staff was very kind and helped out with whatever we needed. A Christmas gift left in our room was a lovely touch. I would go back in a minute!

We stayed for five days at the Pal Mar and had a wonderful time. A Beautiful 2nd floor room overlooking the pool complete with kitchen and sitting area and large fold away patio doors. The pool and pool area was lovely. The staff were fantastic. A boutique, lovely, get away spot in cute bustling San Pancho.