Econo Lodge San Bernardino I-215

We booked this Motel for a one night stopover on our way to Phoenix arrived at 8.30 at nights 2 rooms top floor Reception was closed so we used the service hatch Reception man was ok no rooms together but we have teenagers On entering the rooms had not been cleaned from previous guests Dirty sink with added hairs Smoke alarm not working Hair dryer broke Dirty bed sheets Dirty furniture should be replaced Dirty bath used and not cleaned blocked toilet We were so tired we slept for about 5 hours before being awoken by lots of nightly activity This Motel is not even a 1 star and needs totally knocking down and replaced The good thing about is was when we left at 7 in the morning Never again

I've stayed at motels my friends said. It'll be fine they said. WRONG. It wasn't fine. I get it, it's a motel, but if you're going to let be a dump then post real photos of the way you keep the place. There were water stains and mold growing on the ceiling a walls of the two rooms that we reserved. 2 of us checked in waited about 30 minutes for our friends to get there. One room smelled moldy so we moved to the next. Our friends got there, changed clothes then we headed out to our dinner reservations before our concert. While changing my friends checked their beds and discovered the dirty and likely unchanged sheets. On our way out I stopped at the front office, told the manager we were leaving for dinner and a concert and that the sheets in Rm 217 were dirty. I asked him to please change the sheets while we were gone till probably 11 pm - 12 am. When we got back and started unpacking and getting ready to shower and unwind to go to bed we finally took a really good look at things. The bathroom area and the bathrooms of bottom Rm 216 and 217 were actually gross. Not livable gross but I need to get out of here gross. There were water stains and mold on both the ceiling and the walls. There was blistered paint and sagging wall paper. There was even crusty poop left on the inside of the toilet bowl in Rm 216. We decided to leave. Went downstairs, rang the manager and told him there was no way we were staying. I recounted all the disgusting features of his motel to him. His response to me was, why didn't you mention this early when you checked in. I told him because all we really did when we got his was change and leave, we didn't look around except to check the sheets. His next response was, well it's so noticeable, it's been like that for a long time. WHAT?! That's your response? I've written Choice Hotels, the parent company to Econo Lodge. Their only response an email offering me a free one night stay in another Econo Lodge. Un acceptable. I am for sure escalating this to another level. Reporting to the Health Department.