Lee valoraciones de usuarios sobre hoteles en San Antonio

Inn on the Riverwalk
4.6/572 Comentarios
San Antonio City Center
Our stay at the Inn on the Riverwalk was exactly the relaxing getaway my wife and I needed. From the moment we walked into our room, we felt an immediate sense of comfort and tranquility. The room was impeccably clean, and the bed was incredibly soft, making it the perfect place to shut out the world and unwind. We set the room to our ideal temperature—cold and cozy—and slept like babies, truly the best rest we've had in a long time. The breakfast each morning was a delightful start to our day, with every bite feeling like a special treat. This was hands down the best quick getaway we've had in a long time, and we will definitely be returning soon! Highly recommended!
Holiday Inn San Antonio-Riverwalk
4/5105 Comentarios
San Antonio City Center
La decoración de la habitación es sencilla, silenciosa y suficientemente amplia. El colchón es suave y cómodo y el vestíbulo del hotel está abierto. El servicio fue super entusiasta anteayer. El sendero junto al río está a sólo dos minutos del hotel, lo que es conveniente para caminatas matutinas y cenas junto al río. El precio es razonable en esta zona. Vale la pena quedarse.
JW Marriott San Antonio Hill Country Resort & Spa
4.2/594 Comentarios
GEM Annual Conference at the JW Marriott San Antonio Hill Country Resort and Spa. What an incredible experience! I have traveled to many cities and conventions over the last 50 years, and I have never experienced such a fantastic facility, more gracious staff, and better overall experience. There were many families there enjoying the many amenities, such as the water park, and there were multiple conferences at the facility. So it is a great place for families and also a wonderful location for a major conference. It is away from the city so the overall environment is a great place for relaxation!
Courtyard San Antonio SeaWorld®/Lackland
4.1/5102 Comentarios
Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.
Hilton San Antonio Hill Country
4/5106 Comentarios
El hotel era grande. Los niños disfrutaron de la piscina, tuvimos un gran desayuno y la película en el pozo de fuego haciendo s’mores fue un golpe. La única cuestión fue 1230pm es el último check out disponible para un miembro de diamantes - todo más allá de 1230pm es $20 por hora. Esto fue tanto chocante como decepcionante.
Hyatt Vacation Club at Wild Oak Ranch
4.6/5113 Comentarios
I was not happy with the amount of money paid for our stay. I am a DVC member and traded 144 points for two bedroom condo for family to stay at this place. We were located on the first floor 6351 in the corner. The unit would have been ok if we didn’t hear clanging all times of the night due old piping. Then it rained later that even only to find out gutters clanging noises. The hotel was unable to move us and only offered $200 voucher which had to be spent in 1 day. This is completely nonsense. We are inconvenienced and the only offer is $200? I preferred that they reimbursed my points and that wasn’t an offer. They had to know the unit had bad piping and to allow people to endure this inconvenience is crazy. The indoor/outdoor pool was great. Food expensive and would purchase elsewhere. The rooms appear dated and had an old feel to them. Smores event nice but expensive. They offer $5 and $20 packs. Better to get the $20 pack if for more than 1 person. Otter activities and each have a separate fee. We had a good time because of the pool.

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