Club Med Grand Massif Samoëns Morillon

We always go to Club Med for NYE week and we decided to try Samoens as it was a fairly new club med only 1h away from Geneva. The club is beautiful and very modern and the rooms were very confortable with amazing views over looking the mountains. The problem was that this club med opens 1st week of december which means that the staff is "not ready" for the season and Xmas and NYE weeks are the busiest weeks of the year! Consequences... if you did not go to eat at 7pm when the restaurant opened you could not get a table and had to wait for a couple of hours to get seated. During NYE if you did not have a reservation same situation, having done NYE in other club med the buffet was a bit dosappointing although the chef de village was quite generous with champagne and fireworks. The club med is on the slope and the spa / swimming pool facilities were great although as per every single club med the pool was too cold. We had an issue with our room booking as we booked a family room (as per Marrakech) and ended up in a room for mobility - it was rather disappointing that the system re-allocated us this room as everything was fully booked and we had no idea. The chef de village was very good woth dealing with the issue and gave us the room we wanted half way through the trip. Overall the price of this week in club med is very pricey and the service should be top notch and it was not thats why 3 stars