Club Med Grand Massif Samoëns Morillon

Where to begin? We previously stayed here in 2019 and had a wonderful holiday so had high hopes for our return visit. Sadly we could not have been more disappointed. The hotel has gone downhill in every respect and our experience this time was terrible. For context, we were a family of 4 with two teenagers (17 and 14). Restaurant/Food: The buffet restaurant was totally shambolic. Finding a table was almost impossible. Large numbers of tables had reserved signs for chalet guests (who often didn’t show) or tables were left dirty and uncleared. We frequently had to ask for cutlery, glasses and sort out our own drinks. Experiencing this chaos 3 times a day meant we dreaded meal-times. Often we were sat right next to staff also having their meal which felt really weird given we had not received any restaurant service whatsoever. The food was bland and repetitive and often inedible or cold (eg. burnt steak haches, lumpy mashed potatoes, watery bolognese, undercooked eggs, dried out pork, gristly steak). A promised birthday cake for my husband (that I’d emailed and arranged with the hotel) never materialised. For New Year's Eve, we were told if we pre-ordered wine/champagne (charged at full menu price) then we would have a reserved table. On arrival, none of the staff could find our table and they suggested other guests had removed the sign and had sat down (which I'm sure wasn't the case). It was clear from the large numbers of other irate guests waiting for tables that the reservation system had totally failed. It just felt like a greedy money making experience. Gourmet Restaurant: We were told on our first day it was fully booked for the entire week. How? Eventually we were offered a table for our penultimate night. Our experience was absolutely shocking. Way worse than the buffet restaurant, something we didn’t think was possible! The majority of the dishes on the small menu were unavailable. Two of us had to skip starters. We had to request basic cutlery. The fondue for 4 would barely have fed 2 people (see photos). Only my children were offered a dessert and then eventually were told their dessert was ‘unavailable’. The restaurant looked tacky with cheap tables, no tablecloths, paper napkins and battered clipboard menus. The very opposite of gourmet. Bar/Entertainment: This had been a highlight of our previous stay. But the shows were utterly bizarre and inappropriate. On NYE, we inexplicably had a ‘Viking’ show complete with a burning village backdrop. Another evening, we had giant lit up robots with wings (you had to be there) and on our final night, a show where the Club Med staff lip-synced (very badly) to songs. After the shows finished at 9.45/10pm, we had the same medley of Club Med songs EVERY single night followed by dance techno which was so deafening that the huge bar totally emptied and families just took themselves off to the lobby area with their drinks/card games. Most of the people left dancing in the bar (and having a grea