Samara Beach Hotel

Avoid This Hotel – Serious Hygiene Issues We recently stayed at this hotel near Sámara Beach and were extremely disappointed. After two nights, we discovered a red ant nest, complete with eggs, under the mattress in the bed where our 4 year old child was sleeping. This resulted in her being covered in bites on her arms and legs. Initially, we thought they were mosquito bites, but upon discovering the infestation, it became clear they were from the ants. While we understand that Costa Rica’s tropical climate encourages encounters with nature, we’d already overlooked the ants crawling across the bedroom floor, assuming it was part of the experience. However, finding an active ant nest in the bed was a step too far and completely unacceptable. We brought this to the staff’s attention and were offered another room. However, given the extent of the issue and our loss of trust in the hotel’s cleanliness, we decided to leave early. Despite escalating the matter to the reception, then the manager and even the owner, the hotel refused to refund the unused night we had prepaid for. Their handling of the situation was dismissive and unprofessional, prioritizing $115 over basic customer care and safety. If you value cleanliness, safety, and proper service, I strongly recommend avoiding this hotel. Ona separate note, the hotel in general is tired and run down. Doors hanging loose, shower head falling off, cracked walls, cracks in windows, but on the plus side, the staff are lovely and the pool is nice 🤷

We spent couple of nights there, the hotel was clean, the room was OK for the price. The check in was not that good to be honest, they charged our credit card wrongly, reason why we had to wait 6 days to get our money released for this error. Not much information provided, as a turist we want to hear recommendations, advices, things going on in town, this as part of the good service you expect when u do a check in in any hotel. Along our stay, we mentioned that there was a weird smell in the bathroom area but they quickly send people to check and clean it and the smell was gone. Quick solution, very appreciated. We liked thet fact there was security at night. We love the fact that we had a mini fridge, nice amenity. We met the italian owner next morning, very kind man open to heard feedback, which is really important when u manage a hotel. As part of the feedback for this hotel, breakfast was Ok, open from 7am to 9am, but 2 things: we normally like to sleep until 8am, so we went down for breakfast around 08:30am the 2 days we were there, unfortunaty the food was cold and the area itself kind of messy. The orange juice is NOT orange juice, it is just water with a bunch of sugar, you gotta improve that or get it out of the menù to not create fake expectations. Cleanness and Hygiene are very important nowadays, the spoon, knife and folks shouldn't be on the table without protection, cloth napking or paper cover might be a better idea. Hope you work and take in consideration this opportunity areas to improve. Its a beautiful hotel, well located with lots of potencial.

Haven't stayed at the hotel BUT - Steffany and the staff went above and beyond and I couldn't be happier with the service at this hotel. My mom was staying in the hotel for her 65th birthday and when I reached out to them to see about having a cake delivered to her, they did one better and showed up to her room with a special breakfast, flowers, a cupcake with a candle AND they sang happy birthday to her. I was so excited to be able to surprise her for her big day, and couldn't have pulled it off without Steffany's help. Thank you thank you thank you!!