Salento Pequeño Hotel

We booked and paid for three nights. On the second morning we were woken up at 8am with a staff member knocking on the door, as I opened the door he entered into the room, while my partner was still in her underwear. He proceeded to tell us that we needed to checkout today because they had overbooked and it was not possible for us to stay the extra night we had paid for. They told us we would need to move to another hotel further away from town and it would be more expensive. We had prepared to do activities this day and it was ruined due to needing to find alternative accomodation wasting a day of our time in Salento. We had also purchased food to use in the kitchen which had to go to waste as our alternative accomodations didn’t have cooking facilities. After years of travelling I have never experienced this type of rude behaviour and service and I would not recommend this unprofessional “hotel” to anyone. Reservamos y pagamos por tres noches. En la segunda mañana nos despertaron a las 8 am con un miembro del personal llamando a la puerta, cuando abrí la puerta entró en la habitación, mientras mi pareja todavía estaba en ropa interior. Procedió a decirnos que necesitábamos hacer el check-out hoy porque tenían overbooking y no era posible que nos quedáramos la noche extra que habíamos pagado. Nos dijeron que tendríamos que mudarnos a otro hotel más lejos de la ciudad y que sería más caro. Nos habíamos preparado para hacer actividades este día y se arruinó debido a la necesidad de encontrar un alojamiento alternativo perdiendo un día de nuestro tiempo en Salento. También habíamos comprado comida para usar en la cocina que tuvo que desperdiciarse ya que nuestro alojamiento alternativo no tenía instalaciones para cocinar. Después de años de viajar, nunca he experimentado este tipo de comportamiento y servicio grosero y no recomendaría este "hotel" poco profesional a nadie.

I have no idea how this is rated so highly. It was a 9.3 on booking when I reserved it. The woman who worked here during the day was incredibly nice. However, the room was very basic. It is more like a cabin in a national park than a hotel - wood plank floor with the wood near the toilet showing some signs of rot. The facilities are not in great condition nor of high standard. Our shower had missing tiles. The water in the shower would not stay hot and you had to know the "trick to it" which isn't something I expect to have to know, certainly not in a place for which we paid $125 per night. I would look for other places to stay if we went back to Salento.