Grand Estancia Salem

First of all, property is near Bengaluru highway so easy for traveler to get and get out. Also it seems it has seen good days but in reality they are in past and now this is just a old jaded property with staff to match. Everything about the rooms says they need a upgrade as you can see from the pics. WiFi was not stable, Worst housekeeping I saw in recent times who doesn't even check the bathroom supplies or the appliances are working or not. Little flush button doesn't work, shower water mixer doesn't work, the shampoo dispenser was empty and not working either. Hotel check in is 12 pm but even at 4:15 pm I was made to wait to get my room. Definitely not the VFM or the ratings it deserved. Only positive thing is the breakfast buffet was small but decent taste.

We stayed here for 12 days, visiting the family. This is the first time we have used this hotel, stayed in the Radisson and Sivaraj Inn before. This place is very conveniently located off the highway. We stayed in the executive room, the first room we were shown wasn't satisfactory; there was only a frosted glass partition between the bedroom and the shower room, there was no privacy, we asked for a different room at the time of check-in and the staff were very helpful and showed us a few rooms before we settled into a new one. Very spacious, comfortable and a very effective A/C! The shower head was dirty and the drain was draining slowly and as soon as this was pointed out, the matter was dealt with quickly and effectively! For me, the highlight was the breakfast buffet; this was managed very well every day and full credit to Sivagami, the supervisor there who ran the operation very efficiently and always with a smile on her face! Full credit!! We also had a small get together with family and friends and used the 'One and Above' meeting room which was great for a gathering of 15 people and the catering staff, led by Sivagami, made this a great and memorable experience for us, thank you! The front desk can be quite busy at times but the staff were friendly and helpful, a special mention to Hemalatha, very efficient and pleasant and always had a smile on her face! A couple of negative points: unfortunately, there is some building works going on at the moment, lot of drilling noise during the day, couldn't sleep if you are looking for a nap! In the breakfast buffet, some Indian sweet items like gulab jamun or kesari could be offered ***** with the cakes. Overall, a very satisfactory and pleasant stay for the first time here, we will definitely stay here again during future visits (provided the renovation works are completed by then!!!)

Room was neat and clean. The bed was comfortable. Our room was road facing, some noise was seeping through. Some restoration was going on, that noise added on. The highlight was the breakfast. The menu was good. Staff Raja and sivakami served us well. Great team .

Very nice experience as usual. Rooms are comfortable. The staff at breakfast, sivakami ji and Raja were very helpful in customising and is their service. The staff at cinnamon restaurant were also very courteous and helpful. We have always enjoyed our stay here

Nice experience with all the staff in the reception and dining.The traditional foods were excellent.Congratulations to Ms sivagami and team.

The service and stay is very good and breakfast is well recommended especially service from Sivagami Raja is great. Price worthy hotel.