Hotel Saxkjøbing

Terrible shame. This 1968 hotel, despite previous renovations, needs a new attitude an a billion dollar renovations. The bed springs were only kept out if my back due a pad on bed. This room faced due west and was 37C due sun. No air-conditioning no fans, no ventilation. Window opening let in insects as there was no screens. Staff shrugged shoulders.

Unfortunately it was a terrible stay and completely unacceptable service level. We were a family of 10 (4 rooms) and 2 of our rooms were placed just above one of the hotel venues which had a massive party that evening playing loud music until 2am. Impossible to sleep given you could hear everything. We complained to the staff who said they wouldn’t do anything and would not even ask them to turn down the music so we had to go inside to tell the people at the party ourselves. In the morning we told the receptionist what had happened and asked why they didn’t arrange for the actual party guests to stay in the rooms above and there was zero apology other than “we did the best we could and we did try to put the guests up in the rooms above”. Which is a complete lie as many of the party guests checked in after us, and there are only 4 rooms above the venue space - our family had been put in 2 of them! When a second family member complained to the receptionist the answer was “you could have said you wanted the rooms together in a different part of the hotel”. It is ridiculous they put the responsibility of it on us! Extremely disappointed and would not visit again.