Usuario invitado
25 de julio de 2025
We booked a stay at Villa Cosy with the specific intention of securing connecting rooms, as clearly stated in the listing. Traveling with young children, this was a non-negotiable feature for us—and a key reason why we selected this property over others. However, upon arrival, we were surprised and extremely disappointed to discover that the rooms were not truly “connecting” in any functional sense. Instead, they were located on entirely separate floors—one upstairs and one downstairs. This layout completely defeats the purpose of booking connecting accommodations, particularly when the safety and accessibility of small children are involved. The way the property was advertised was, at best, misleading. At no point during the booking process was it made clear that the rooms were on different levels or lacked direct access between them. Had we known this in advance, we absolutely would have chosen a different accommodation better suited to our family’s needs. This experience was not only frustrating but also left us feeling misled by the lack of clarity in the listing. We hope the property takes immediate steps to correct this description so that future guests are not caught off guard in the same way.
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