Premier Inn St. Albans/Bricket Wood

Gran hotel, ubicación fabulosa para la gira de Harry Potter WB. Excelente servicio al cliente ya que dejé mi bolsa de artículos de tocador y el hotel me llamó dentro de los 10 minutos de mi partida para mi viaje de 5 horas. Entonces pude regresar y recoger mi bolso. No puedo agradecerles lo suficiente como un montón de lociones caras para el cuidado de la piel en mi bolso

Most of the problems with our stay were caused by the adjacent Beefeater, who despite being the only nearby restaurant, is blocking bookings from hotel guests, so we couldn't get a meal or a drink. However there were also problems with the hotel. The first thing we noticed was the room smelling of damp. The next thing was the TV didn't work. The receptionist did her best to help us with the restaurant and found us another room but she was unable to issue us a key card. We stay at Premier Inns a lot to break up long journeys and rely on consistent quality but this time we have been very let down. We will not be returning to this one.

Friendly warm welcome from reception team. Bed comfortable and clean. Although there were a few cobwebs spotted around the room. Other than that room clean and comfortable. Poor sleep however due to people above moving about overnight, could literally hear every footstep and the ceiling creaking, very annoying and was cause for a disrupted nights sleep! Ate at the beefeater. Lovely old building with a lot of history. However it is clearly far from being looked after, all the plaster coming off the wall where people chairs have been bashing it when sitting at the table etc. Needs a bit of TLC in my opinion. Also got the meal deal, VERY limited options meals wise as apparently they were having issues with their supplier. When food arrived, very small portions. Wouldn't be eating there again for evening meal if we stayed again. Breakfast was OK. Again very limited choice due to supply issues. Staff didn't seem to top things up as quickly as they should. So guests constantly asking for things such as apple juice, coffee machine to be topped up, bread for toaster etc. Premier inn is in a nice secluded spot, so nice and quiet away from traffic. However the land around it could do with a.bit of a tidy up, there seemed to be machinery and metal fencing dumped round and about which ruined the rural feel. All in all friendly stay. But rooms need sound proofing desperately. And I can imagine it getting hot in summer with no air con.