Hôtel Villa Glanum et Spa

First the pros : Location - The hotel is just outside of town, on the road to Les Beaux de Provence. Right next to Glanum Romain ruins and the Van Gogh trails. No matter what they tell you, (« it’s about 10 mins to town») it’s quite a long walk to the center of town. A good 20-30 minutes. (It’s 10 minutes to the beginning of town), you’ll find a Utile superette there, but no patisserie nor a café for a petit déjeuner. It is relatively quiet  but, still early in the season, and we enjoyed the privacy of the patios surrounded with their high hedges. Nice settings to have casse -croutes around the garden, after a day at the marché, with our friends and neighbors. I also want to commend Cecile, the kind receptionist that welcomed us in, and was hospitable and charmante. The cons : No hotel amenities. Photos on the website depicting quality toiletries in the bathrooms are fake . We got the tiniest medallion of soap on the sink (which was never refreshed) and shampoo and shower gel dispensers in the shower with indeterminate products.  No spa-like amenities of any sort- the bare minimum ! I note here that during a phone call, my wife asked specifically about the provençal toiletries in the photos and was assured that they would be available in the room. A blatant un-truth !  I will commend the housekeeping staff on cleaning. But we did have to ask for soap and toilet paper on several occasions. Had to ask for an iron and ironing board. We’re unpacking out of suitcase for the next 11 days after all. No ice available for the rooms. If you want ice for your drinks, you have to  plead for it and Pascale will lie to you and tell you they don’t have an ice machine, (they have a bar), and she’ll give you the contents of a small ice cube tray, while others who  shall remain nameless went in the kitchen and you could clearly hear them digging ice from a bin and give us full cups of large ice cubes. (Still had to walk to the reception and beg for a cup of ice).  They «nickel & dime» you for everything coffee from the espresso machine 2.50€. I asked if I could dry a tiny load of laundry in the housekeeping dryers. At first Christophe, said yes, once they were  available, but I think Pascale, then overrode him and he then offered to rewash and dry the tiny load for 20€! We, instead drove in town at the laverie and dried our laundry in ten minutes for 2€. You have to go to the reception to procure poolside towels which you then have to sign out and keep for two or three days until you can exchange them for clean ones. Pascale made a point to let me know that if I was short a towel  I would be charged 20€ for what seemed a well used, somewhat stained, in need of replacement, towel. Definitely NOT a spa ! They have an indoor hot tub that they charge 35-40€ per hour to access ! The one massage therapist who may have been able to provide some services was on vacation for a part of our stay, and that was that ! The TV is very basic cable,  A dozen local channels, som

Ee were still on the road to the hotel and were welcomed and told the hotel would close at 20.00. We were welcomed at 19.00 and the lady showed us the room. Hotel had large.parking and a secured gate after 20.00. Room was very nice with a mini fridge. We booked with breakfast, which was excellent. Very friendly man making sure the guest had all they needed. Were offered scrambled eggs. Unfortunately it was too windy and cold to take advantage of the nice pool. Will book again when visiting the area.

We found an insect crawling on our bed. So, naturally, we were concerned and presented the pictures and video to the front desk. After calling her manager, they offered to reimburse our stay and allow us to check out of the hotel, which we did. They gave us an email address at another hotel and instructed us to email our banking info for a refund. We did. However, after the day passed I suspected something was not right since there was no refund confirmation. I reached out to them again. An employee responded that they had nothing to do with Hotel Glanum. I reached out to *********** for help. I also sent another email addressed specifically to the manager. Hotel Glanum proceeded to lie to *********** about what had transpired, saying it was a spider and that our room had been upgraded after the incident as a gesture of goodwill. There was never a mention of an upgrade. And our pictures clear show that it was definitely not a spider. They refuse to refund our stay as was promised.

Gute lage (zu Fuss nach St.Remy 15 min), ruhig da kinderfrei. Sehr sauber und gepflegt, nettes Personal. Frühstücksbuffett jeden tag gleich und sehr karg, kaffee auffallend schlecht…. Je nach Morgen- Dienst Personal aufmerksam (Mann) bis patzig (Frau)

chambre très confortable avec terrasse parfaite petit déjeuner très bien et service très agréable piscine appréciable et de très bonnes dimensions parc très agréable un tout petit bémol l'absence de parasol pour la terrasse calme et repos dans un lit très confortable