Pierre & Vacances Résidence le Tikal

We’ve been here a couple of hours. We’ve already had to visit reception several times to report missing items (I guess mugs, bowls, glasses and knives aren’t that important). The bath didn’t have a plug, the tap and shower head are both faulty. And now we’re waiting for a technician to appear as the sofa bed is broken so our sons can’t go to bed. Not that we’re too excited for bedtime, what with the dirty bedding provided. Can’t wait to see what tomorrow brings.

Booked for skiing trip on a budget. One bedroomed apartment with a twin room and sofa bed in the living room was great for 3 people. The small kitchen area is well equipped having a hob and microwave, which I think had a grill. No oven; this is good because you are responsible for cleaning the kitchen and it is easier to clean a hob than an oven. Linen was provided. Towels were a bit small. I suggest you take your own. There is a ski locker room on each floor with boot warmers so not far to stagger back to your rooms after a hard day on the slopes. The flat has a bath and hot water was not a problem. Good if you want a soak to ease the muscles. Access to slopes is either at level 6 at the back of the building straight onto a green/blue slope, alternatively walk through Temples du Soleil to the lifts which will take you straight down to the nursery slopes. There is a supermarket in Temple du Soleil which can be reached via a tunnel next to the lift. It is expensive so we used the Spa which is 5 mins walk away; still expensive (understandable since everything has to be transported up the mountain), but slightly less so. There is a baker just up the road for baguettes and pastries and if you fancy a night off cooking La Grange Pizzeria in Temple du Soleil make excellent take out pizzas. Make sure you leave the flat spotlessly clean to avoid surcharges. Only complaints are that the sofa bed was not very comfortable and it can be a little noisy but overall very good value; genuine ski in ski out onto one of the best ski areas in Europe.

The service at this place was absolutely terrible. From the moment we arrived, we were met with disorganization and a complete lack of professionalism. We had to wait for hours just to check in, with no clear communication about when the process would be completed. When we politely asked for an estimate on when we could check in, we were met with rudeness and outright hostility. One of the staff members even shouted at us, which was not only unprofessional but incredibly disrespectful. It’s unacceptable to treat guests this way, especially when they’re already inconvenienced by such long delays. The entire experience was frustrating and stressful. I would not recommend this place to anyone, and I’ll definitely be warning others to stay away. Save yourself the trouble and book somewhere else!

Great ski in / ski out! 24hr check-in available at the property opposite which made things easier. Good boot room as well. Perfect for an easy week of skiing

Awful stay! When we arrived to the apartment it was dirty, the bed was covered in hair, pasta on the floor, stained doors and walls. You have to put the sheets on the bed yourself too when you arrive and after a long day of travelling this isn’t what you want. Reception gave a sheet which we needed to fill out to state if there was anything wrong with the room when we arrived to ensure we received our deposit of €200 which we had to pay when we got there back. To take a deposit for a room which was already filthy is beyond me. We stayed in a 5 person apartment, you are given 1 roll of toilet roll to last you for your trip we stayed a week and this didn’t last long, same with the towels we were given. When asking for more toilet roll and towels we were told we would have to pay for these! Reception were rude and unprofessional, when I approached them about the state of our room a lady called Celine said you can email the pictures you took of the room to me. She had no remorse whatsoever that we had turned up to a dirty, unclean room. She was so unhelpful and didn’t even offer for someone to come back and clean the room properly. She handed me a note with an email written down, when trying to forward over these pictures to the email i was given it came back saying this email wasn’t found. I then went back down to reception and asked her to type into my phone a REAL email address to which she did and the difference in the two emails she gave me was a joke, she was clearly trying to ensure the pictures didn’t get emailed and we’d loose our deposit. When asking for directions to a ski lift near by they looked at eachother and laughed and continued to speak in french. You can’t control the temperature of your own room as there’s no thermostat so some nights your warm and some nights your freezing. Overall AWFUL stay, awful staff and awful rooms. Do better.

On arrival in our room at Tikal we noticed a crack in one of the windows. We reported the damage via the form provided, handed it into reception and told them about the damage. One week after arriving home our full 400 Euro deposit was withdrawn from our account without an explanation. A phone call revealed that it was taken to pay for the damage to the window which i had informed them was already broken. Several reviews already highlight the withholding of the deposit so be quite careful if booked and visiting Tikal