Altapura Hôtel & Spa Val Thorens

Worst Hotel Ever – Stay Away This was hands down the worst hotel experience I've ever had. It's amazing how the hotel has deteriorated since the last time we stayed there. Zero management: The place is run by a group of young, inexperienced staff sometimes doing what they can — but without any guidance or leadership. The result? Poor service, disorganization, and even a shockingly arrogant attitude. The food is inedible: Literally. Almost every review mentions it, and we experienced it firsthand. Guests openly complained during meals, but the hotel clearly doesn’t care. It’s baffling that they continue to serve food this bad. The spa is a disgrace: Run down, outdated, and borderline disgusting. After a day of skiing, it should be a place to unwind — instead, it’s a major letdown. Housekeeping is a joke: You have to beg to get your room cleaned, and apparently they allow themselves to clean until 16:30. That means after skiing, you might return to a dirty room with no fresh towels. When they do clean, it’s rushed and superficial. Unsafe shuttles: Because the food is so awful, we had no choice but to shuttle into town to eat. The hotel provides shuttles, but their young drivers speed through curves while staring at their phones. When we pointed it out, they just ignored us and got angry.. To make matters worse, we attempted to speak with the manager—an experience that somehow made things even more infuriating. She clearly has no interest in guest satisfaction and behaves as though she actively dislikes the people staying at the hotel. After we voiced our concerns, she completely avoided us, hiding from any interaction. When we did cross paths, she blatantly ignored us, as if punishing us for daring to complain. Her attitude was cold, dismissive, and shockingly unprofessional—exactly the kind of behavior you’d expect not to find in a luxury hotel. No accountability: The hotel refuses to accept any kind of feedback or complaints. They’re more than happy to take your (significant) money, but their treatment of guests is dismissive, even humiliating. Altapura ownership, wake up! We do have other options — and next time, we’ll be taking one of them.

Amazing staff who couldn't be faulted in any way whatsoever Great interiors and style, modern spa vibe Wonderful breakfast excellet quality and choice Truly ski in ski out Loved the ski hire on site and the ski locker room which was practically on the slopes Room was a bit of a squeeze Dinner was good every night but not amazing. Good to be able to dine in all 3 restaurants on half board option Spa facilities all very good but not luxurious Room VERY hot at night in spite of turning down a/c to 10 Celsius (staff should have told us when calling down to reception to figure out a/c that it could have been turned off altogether centrally) as it clearly didn't work properly and we slept badly every night Other than that we had a great stay

We stayed at Altapura over New Year 24/25. The main thing to point out is the professionalism and attentiveness of the staff. Each team member was excellent. They create a warm and friendly atmosphere, where you feel like you are at home. The effort they all put in to your comfort is outstanding. The rooms are well laid out, however there's not a great deal of room for bulky luggage. The spa is fantastic and a welcomed treat after a long day of skiing. The position of the hotel is great. Whilst is is ski in/ski out, you are able to walk into town and when skiing, it is placed near the bottom of the slopes, near many different lifts. If is also excellent for families as it's located close to the beginner/nursery slopes. I would definitely recommend this hotel to the discerning traveller and families alike.

If you want a good nights sleep don't stay here ! In the rooms split over 2 floors there is no way of altering the room temp which meant upstairs was constantly overly hot and stuffy resulting in a terrible nights sleep and downstairs fine as temp controlled by an open / closed window. Complaining made no difference although they claimed they could turn the temp down. I left the hotel exhausted through lack of sleep and still ill for the first time in 10 years ! BTW they also try and slug you with an extra 4% on top of the bill as a tip for the staff who are clearly underpaid. Worst hotel I can recall staying in and I'm used to some pretty cheap ones which of course this isn't.

Having had the best review from friends some 12 years ago, saying how amazing it was, and that we should all stay here, one of our group managed to secure a group half biard booking for us all to go, costing £25k there abouts. The hotel, not a 5* for so many reasons, its in need of some tlc on decor, restaurant was very basic, food limited, almost every night cold, tepid, with cold plates, but dessert plates warm. One night we had chicken and chips no better than cheap basket food, £5 you'd pay the most for it. The kitchen staff changed every sitting and every day, no one consistent in the kitchen. Two friends had food poisoning, they were the only ones to have oysters. Me and two ithers had plastic in our soup, seemed to have been added to the blender. Drinks tarrif varied in the bar, I paid three different prices for the same gin and tonic ranging from 21 euros to 17 euros. A number of staff in the bar and restaurant were rude, impersonal and seemed poorly trained in hospitality. On dealing with mistakes language issues seemed to be blamed. Our room was ok, clean towels daily, but cups etc went missing and had to be asked for. Hotel felt tired, and the staff too, I'll equipped to manage tasks. For a miserable culture to develop it seems that this is from the top and filtered down. The only nice thong was the hotel ski shop, who helped me with my skis. The spa had lots of children in it and parents didn't seem to take notice of the times kids could be in the spa. Although ordinarily I wouldn't mind so much, but it wasn't managed by the hotel staff. I've skied Val Thorens before, it's beautiful, I'd never stay at this hotel, nor any hotels associated to it, seems like its been ruined since it became a chain, sadly. Too expensive, badly run, tired, and not up to a 5* standard they've labled it as.

Nice hotel but it’s very hard to question the logic of a 5-star hotel with fabric shower curtains. We arrived to a very smelly room thanks to a damp shower curtain which I had to manually remove to remedy the bad odour. I cannot fathom the logic of using a shower curtain that will get wet and smell. Another bizarre issue is the location of solid metal light fittings placed immediately above the breakfast tables. As a result of these low hanging bulbs, my wife and I both got smacked in the face on numerous occasions as these fittings are located at face height above the breakfast seating area. These are heavy items, and we were both hurt on several occasions as you forget their location whilst dining until raising from the breakfast area. The swimming pool is also not child friendly. We arrived at 5pm with our 3 hound children (aged 1, 3 & 5) as we previously noticed a signpost saying that it was adults only from 6pm-8pm which was fair enough. After a few minutes in the pool, the receptionist walked over to advise the pool was a “quiet area”. We immediately felt unwelcome and decided to leave. I would like to understand why the hotel feels it’s necessary to ask young children to be quiet in a swimming pool and if this is a realistic expectation? The hotel is in a great location and finished to a very high standard, a few simple changes would make the hotel so much more comforatable for it's guests.