Oceania Saint Malo

It's hard to know what to say about our stay at Oceania. We had a beautiful room with a sea view, the location was great and very close to the walled old town, the breakfast was delicious and the swimming pool was warm. The stay felt luxurious. However it ended on a sour note for us as we realised on our penultimate day that something was missing from our room since the cleaners had come. It was a paper bag with a couple of inexpensive gifts, one wrapped in newspaper at the top. Not something I would imagine anyone would want to steal but perhaps might have thought was empty and thrown away by mistake. As soon as we realised this we raised this with the hotel. They were quite vague with what they planned to do to address this and said they would check with the cleaner the next morning, our last day. When speaking to the manager the next day they basically denied that anything could have happened as the policy is not to throw anything away that's not in the bin. However, we didn't remove the bag from the room and it definitely wasn't there when we packed. The hotel offered no apology, no solution, no empathy towards having an item go missing. I admire their defence of their staff, however they would not entertain any other possibility of the issue being their problem. For this reason, I would not stay there again and wouldn't recommend it to others.

A wonderful stay! Everything about this hotel was fantastic: the incredible ocean views from the Evasion Room, comfortable beds, excellent shower, friendly staff, the little extra touches such as the welcome treats, and beautiful, clean, updated and thoughtful room design. Perfect location, just across from the water and only 5 minutes to the old town. One of our favourite stays in a long time.

For an expensive hotel, it leaves a lot to be desired. There was hardly any closet, so a rolling rack was brought in. The phone was inside the same cabinet as the fridge! A large window with a see-through curtain was in the bathroom and faced the living room area. The shower had such a slick floor that we had to lay down towels so we would not fall. Why was a rubber mat not provided? We did enjoy the nearness to town and the beautiful view of the ocean. Of course, some of these things are structural and can not be changed, but others are just poor management.

Great location with plenty of parking within a short walk. Room was recently renovated to a high standard. Shower is clean and powerful. A great stay!

Having been a tour director for 28 years, I have seen a lot of hotels and been around. I love the Oceania. Great location, great rooms, great breakfast and charming and efficient staff :) Thank you to Cedric and Lydie, I wish I could give them 6 stars, 5 stars isn’t enough. Strongly recommended!

Superb sea view room booked at a good rate through Brittany Ferries in a ferry and hotel package. Amazing listening to the sound of the waves as I went to sleep. The bed was very comfortable and the room had a wonderful bathroom with a jacuzzi bath and separate rain shower. The room was so luxurious and the view so good we didn’t want to leave and didn’t manage to try out the pool and spa area downstairs. The hotel is situated right next to the old town with a good choice of restaurants in close proximity. We had continental breakfast in the room and it was ok