OYO Hotel St Louis Downtown City Center MO

Awese experience. Lovely stay at such an amazing place. Definitely worth a visit.

Don't book this hotel if your not gonna show up right on the dot at 3pm. They refused our stay because we where late by 30mins and I had called in advance to make sure it was okay and on the phone they where fine with it. But not when we showed up. Leaving me and my three friends on the street trying to find a new hotel because they refused us the two rooms we paid in full for. Saying they could not find my reservation and that we where 30mins late for check-in. Also, the garage is not the best, there is a lot of paint chiping and looks like the garage is very run down needing a lot of TLC.

Fair price for the location

I will never book at this hotel again

Love it I will does again book

We arrived for a basketball tournament and were told the hotel is CLOSED! No advanced notice. Had booked room in January. Still was receiving emails touting the place every other day. Currently no recourse for our money because we booked through hotel. I stayed at this place when it was brand new Sheraton 20 years ago. It’s been a steady decline since then with the final degradation resulting in people being turned away at the door. Sad.

Don't be fooled by the pretty facade of this hotel. Once you look closer, everything is gross. I waited nearly 20 minutes to get checked in because the employee was taking his time with everyone. Once it was my turn, I was incredibly uncomfortable by how closely this guy was reading my ID, including talking about how he's "4 months and # days older than me." I was incredibly surprised to learn that, on top of my $200/night cost, there was also a $100 deposit that had to be paid and $25/night parking. Not sure if I missed it, but I don't remember reading about this on their website when I booked. Side note: I used the lobby restroom (which has to be unlocked for me) and it looked like it hadn't been cleaned in a week. No toilet paper to be found. The parking garage is confusing and not laid out well. Now on to the room. The walls in the hall were dirty and stained, as were the carpets. The doors all looks like the hasn't been wiped down in ages. The room itself was no better. Immediately we noticed a mildewy smell. More than half of the lights in our room didn't work (including one that was just an exposed wire). One of the beds had stained sheets. There were stains on the floor and other furniture as well. Positives: The room was a decent size and well cooled. And the woman at checkout and the guard on duty were both very nice.

Read all the reviews and the fine print before booking with this St Louis hotel. If you have vision issues, you won’t see the fine print regarding cancellations with the “pay now” feature. They charge you 96% of the room rate if you cancel with them.My mistake costs me $115 of $120! While using my phone, I accidentally selected the day before vs the needed date of our trip. When I received my confirmation, I noticed my error. I immediately contacted OYO to correct the error. I told the rep that I wanted a Saturday booking, not a Friday booking. After 45 minutes and two conversations with the rep and supervisor, the OYO rep not only refused to refund the booking error they wanted me to also pay for the actual needed booking date. They would not simply correct the date!! So, my error cost me $115 even though I called them IMMEDIATELY after seeing the error. Needless to say, I didn’t book for my Saturday date and booked with another hotel. After reading the reviews about the St Louis location, I am glad this issue happened as the reviews were horrible.