Hotel des Remparts

Nice hotel, friendly staff. Rooms are basic but has all you need. Rooms very quiet despite being on the main road side. Good location at edge of town. Perfect stop over for Camino. Nice selection for self service breakfast - fruit eggs bread croissants coffee.

I booked 3xTwin rooms and paid 100€ deposit on 9th February and received a receipt a few days later confirming the booking. We were five motorcyclists hoping to enjoy the roads of the Pyrenees. On arrival and parking our motorcycles at the back of the hotel we were immediately told from a window that we couldn’t park there – charming, but OK, we moved them. The manager then came out and told us that the hotel was full and he only had two rooms for us. One was three-bedded (a double bed and a single – we’re five males requiring single beds!) the other was a garret room without full facilities. WHAT! We had travelled nearly 600 kms and were looking forward to our two-night stay. The manager shrugged his shoulders and told us that WE had a problem, we advised politely him that NO, he had a problem! We showed him the printed details of our confirmed booking and deposit receipt. After we threatened to call the tourist police he eventually but reluctantly arranged for a room in accommodation a short drive away. I cannot emphasise how disappointed we were with this hotel and the manager’s attitude. His egregious avarice showed no regard for his confirmed guests. Incidentally, the photo of the hotel disguises the busy main road at the front carrying heavy traffic to/from Pamplona. Never again