Norfolk Hotel

Went to this hotel from the 12th to the 19th July. What a great place really enjoyed my stay, nice bed, great room, fantastic food served by Maria who was a delight. Really good location 10 minutes walk from the bus station and the front, loads of resturants and attractions. Great staff, got to go again.

We are staying here at the present time given a great reception when we arrived plenty of information our people say rooms are dated but we have new furniture and it must have been decorated recently,yes the shower and bath water run very slow but yo still get a bath.The room is cleaned to a high standard every day,the staff are all very friendly and helpful in all departments breakfast is full English or continental English is cooked to order and is always hot toast tea or coffee brought to your table ask for anything and they will oblige would definitely recommend this hotel

We have never been to Jersey before, so we were not sure which hotel to choose. As we were coming on the ferry with a car we needed a car park. The Norfolk hotel was centrally located, had a car park and decent reviews. There were plenty of spaces in the car park for cars the whole week we were there. First impression was how clean everywhere was and how friendly all the staff are. Lots of seating areas inside. Outside a pool area with lots of seating and a garden area with seating and a fish pond. We had a twin room on the 3rd floor over the car park, I had asked for a more quiet room, which it was. It was very hot at the time and our fan didn't work very well and a new fan was quickly found by georgio. The room was good comfy beds and plenty of hanging space and draws for clothes. Bathroom was a bit dated and the hot tap spluttered the water out, but not a problem. we didn't bother with the shower and had baths instead. Maybe more plug sockets, but we managed, also yes the telly is small but big enough for us also the bracket it was on ment I could turn it so I could watch it in the bath. 👍 Water was always hot. We only had breakfast not evening meal and you could have a full English or continental (croissant ham cheese and yoghurt) all served on a plate to your table. You could also have boiled, poached or scrambled eggs instead. Tea coffee and toast also brought to the table. Fruit juices, cereals and fruit are on a long table. For a 2 star we thought the breakfast was good. Best of all you got a teapot for your tea,👍 none of these fancy coffee machines that 4/5 star hotels have and you have to make do with a teabag and hot water!!! We only went in the bar once, as we were out and about at night time. But looked as if there was entertainment on most nights. You had to pay for a fill up on tea and coffee in the rooms, but that didn't bother us as I always take extra teabags anyway. Brian on the desk was very helpful, in fact all the staff on reception were. The cleaners the waiters were all friendly. We had Maria at breakfast on our table who was most pleasant and very efficient, you keep your table for the whole time you are there. Thanks Norfolk Hotel for a lovely first visit to Jersey, we would certainly stay again on return visits.

We had a great stay at the Norfolk. We chose it because there was a bus stop outside the door which made our holiday . Although it's not too far to town walking for us wasn't an option. The hotel is very clean. Lovely dining area. Breakfast very good. Cereal fruit etc. Full English or what ever combination you want or boiled scrambled poached egg if you ask. Plenty of tea and toast. Evening meals fine. Thankyou Anna for the great service. I think perhaps the check in time is a bit late. Very unusual to have to fill in a medical form to use the pool.

Travelled as part of a large group. I was pleasantly surprised after being told the hotel would be 2 star. The hotel itself is kept spotlessly clean although the swimming pool didn’t live up to this. Our room was on the ground floor and was meticulously serviced each morning, always ready when we returned at lunch time. The room itself was large enough with a reasonable sized bathroom . Yes it was dated in the decoration but there was more than usual storage for clothes and the bed was nice and firm. Where the hotel and restaurant fell down was in its rigidity to the rules the staff had to adhere to . No you can t have extra milk in the room, could we have another slice of bread for our soup - “no none left “ when there’s a basket full 2 tables away.You have to stick rigidly to the table seating , we sat at a used one for a change and they couldn’t reset it “ no more cutlery “ Very well sited 10 minutes to both the town centre and the beach , with bus stops very close. There’s a Morrisons right across the road for your snacks and toiletries which are not supplied in the hotel.

This is a typical 2* hotel. The public areas are attractive and the whole of the hotel is spotlessly clean but it is let down by the tiredness of the rooms. The room was spacious with lots of storage. The double bed was 2 singles connected together so was a good size but the mattress was hard. The curtains were thin, reached to the window sill and didn't close together properly. The bathroom facilities were very basic, no extractor and a wobbly shower head over the bath but there was plenty of hot water and nice big towels. There was a dispenser of shower gel but no other toiletries. We booked bed and breakfast but could have paid £24.99 for a 3 course dinner, which we didn't do as the menu wasn't very exciting, very basic and unimaginative. The dining room was bright and clean and our waitress at breakfast was very polite but the choices were very uninspiring. A choice of tinned fruit or prunes, Alpen, cornflakes etc. and strangely coloured juice. Toast was cheap sliced bread. One day they ran out of butter! We tried the "continental" breakfast one day and were given a slice of cheese, a slice of fatty ham, a croissant and a yoghurt all on one plate (we didn't try it again). We had the cooked option one morning which was better than expected. The reception staff were very friendly and helpful. The location of the hotel is on a busy through road, about a 10 minutes walk to the marina and the centre of St. Helier. The Morrisons Daily supermarket across the road was useful. It was a cheap and cheerful base but it's unlikely we would stay there again.