The Eccleston Hotel, BW Signature Collection

Rhiannah She was amazing looked after us and all our party like an utter professional, and she’s gorgeous I’d definitely come back great service by all staff 10/10 would recommend to groups coming in for a drink or for brunch it was a great night thank you

Called in for a meal, menu reads well. Unfortunately the food was very disappointing, the staff were not very attentive at all, and we had to prompt the staff for anything we needed. Nothing was offered. No one asked how are meal was, tables were not cleared until the last minute. Even when we paid the bill not a word was said regarding how the meal or the evening was. No customer care what so ever. The food was not the best, the seafood linguine looked ok but you could only taste salt. The child’s dish was poor quality, and the kebab was poor as well, all in all very disappointing especially based on the standard and even more so if you consider the cost, I will definitely reconsider my choice of venue for my up and coming event next year based on the disappointment we endured at this meal.

The Eccleston arms is a beautiful place very stylish. Afternoon tea is good. Unfortunately, on the day we attended there was not enough attentive floor staff. We had to ask for teaspoons, napkins cutlery & milk. Our table was set up when we got there, please make sure if your not going to check on the table regularly they have everything they need.

A fabulous hotel with accommodating staff. Great lunch and breakfast with the most fabulous selections of gin! Although we didn't eat in the restaurant that evening you could sense it had a great atmosphere for a Saturday night. Staff were keen to share their knowledge of the local area.

Stayed in room 10 suite, stunning room a home from home with that extra wow factor. Very clean and well kept, bed comfortable had best nights sleep ever. All staff extremely friendly and professional, nothing too much trouble. Will definitely stay again.

This should have been a super wee stay over. However the room was a let down. Dirty bathroom, filthy towel rail, grimy grouting in shower, old pillow case in sink. Room had holes in wall, scrapedwall paper, dirty drawers full of dust n hair. Dinner was good, service was great. Breakfast was served by Clare who pulled the whole experience back with her smile and service. Cold buffet was poor, orange n apple juice, a handful of cheap croissants in plastic wrapper, no fruit salad or yogurts. No butter or jam, just a wee bit sad. Full English was nice. Perhaps if the manager spent more time over looking his hotel, rather than drinking at the bar with his mates, things would be better. Would not stay again despite Clares best efforts.