Usuario invitado
15 de mayo de 2023
The week before our weekend stay I received a call from the hotel telling me I had not reserved a time slot for our included 5 course meal diner. There were no mentions in any communications that we had to reserve, since there were only limited availabilities left we took one of the very last (19h45) available spots. At check in, the clerk told us us we hadn't reserved our Sunday brunch time slot, which once again was never mentionned (even on the call the week before. They said they were booked full for the brunch, which we weren't happy about, and explained no one had told us we had to reserve our meals ahead of time. The senior staff member told a coworker, right in front of us: "see, this is what it's like working at the front desk" I thought this was very rude as we stayed polite during the transaction. They offered us an 8h00am brunch which we refused and after some searching they were able to get a 9h30 slot which was more than acceptable. The 5 course diner included in our stay was less than average, I've had better for alot less. The food was bland and tasteless the entree was clearly made ahead of time and had been left in a refrigirator (most likely). The main course was good as was the desert. The sunday brunch however is definitely worth it. The rooms are average at best. The bedding and bathroom are pretty standard, nothing fancy. The spa area is nice. Overall, in my taste, definitely not worth the money (I had a gift certificate that covered 3/4 of the price of the room package and still feel like it was too expensive. I would definitely not go back.
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