Charles W
1 de julio de 2024
. Worst place we’ve ever stayed in because of the service! We went away for my mother’s recovery because of her broken hip, she sent an email planning everything, more specifically her birthday. Requests made for this day were completely ignored and not answered! When my mother arrived in the airport she had to wait 45 minutes for the taxi to arrive. Another instance was where she had gone out to dinner with my father and when they were meant to leave they waited an hour, the taxi didn’t arrive and my father had to push my mother 1.5 miles to get back to the hotel. This happened a second time when I arrived we went out for food, we had to wait 45 minutes where we were told to wait another 20 minutes, we decided to get an Uber instead and got it in 2. We then ordered room service because my mother can’t walk far due to the injury, the first time it arrived an hour and a half late. Now on her birthday, we ordered lunch, it arrived 2 hours late, we were told that food was prioritised for people who ate at the restaurant, with my mother not being able to move very far this wasn’t possible. On her birthday my mother was crying as she tried speaking to the reception, where she was completely ignored and told they couldn’t do anything to help. I would advise to anyone looking to stay here do not expect any of the staff to accommodate anyone disabled, despite this being a 5 star hotel and the whole reason for us coming to this place. If my mother was mobile enough she would happily move to another hotel
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