Hoteles Premiere Classe en Saint-Contest

I was the leader of a British school group who stayed at this hotel last week. Whilst we were there, we had the misfortune of being struck by a 24 hour sickness bug which affected 34 out of 48 of my students, so first and foremost, I would like to apologise for any inconvenience and distress we may have caused. However, our situation was rendered unmanageable by the simple fact that our group, despite a very clear request from our operator to keep us together, as you would logically expect for any school group, was dispatched all over the hotel, in amongst other guests. The booking was made 6 months ago, so no excuse for very poor planning, and for our concerns for the safety of our students. Our first cases started happening on the very first night. This was a particularly virulent bug which caused our students to vomit with no warning. Of course, when a student was affected, other students in their room had to come and find us. The only place we could use as a hub, given the situation, was the hotel lobby. This went on all night, and we stayed up all night, dealing in the best way we could with our sick students, stripping beds, moving students to other unaffected rooms when we could... The hotel manager/night porter (at least I assume he was the manger as he never bothered to introduce himself) witnessed the situation but didn't offer any help whatsoever, not even clean sheets. We had to ask for these and he very reluctantly gave us 3 !!! The next day we were met by the same man, who just proceeded to shout at us for not having any control over our students, going as far as insinuating that our students were sick in their beds on purpose... When I tried to make him see our point of view, his tone turned to sarcasm as he repeatedly said ”Yeah, yeah, you're right”... After much calm and patience I thought I had managed to get through to him, have an adult conversation, and I thought we had left in amenable terms when I got on the coach to go on a visit. We even smiled at each other and I really thought I'd got somewhere with him. Unfortunately, when we came back from that visit, the reception shutter was down and the man didn't realise that I could hear every word he was shouting down the phone again to his area manger. It was very clear that he was not able to try and see things differently at all... He also accused one of our student of being sick in the hotel lobby, but then changed his story when he asked to see the video footage... I could carry on at greater length... This hotel will not be a suitable place for any school group as long as it is run by someone as incompetent as this man, who displayed the understanding and interpersonal skills of Basil Faulty, but without the character and humour. Communication among the staff was also sketchy, which led to another argument with the manager... However, I could not fault the rest of the staff. Breakfast was disappointing for a French experience: no croissants or pains au chocolat. You threa