Ameristar Casino Resort and Spa

My husband and I booked the King Deluxe, and upon inspecting the room, I can see that the furniture was not cleaned, it was old and dusty and had stains on it. The carpet looked like it hadn't been clean in years. The room had a bad smell to it, the bathroom area was pretty decent. I've stayed at Ameristar a few times, and I can honestly say, this was one of the worse experiences I had staying there. Ameristar PLEASE DO BETTER!

It was a good visit for a night stay

We are Boyd's Rewards card holders. We arrived a bit earlier than intended and enquired about checking in. We were told there would be an extra $60. charge for the 35 minutes, so we went to Hollywood ****** to gamble. We returned and checked in, went to the room, and it wasn't the king we had reserved they put us in a double bed room. Upon investigation, there was TP on the floor in the bathroom, fast food and a mess in the refrigerator, and a little black dress in the closet. I called the front desk and was told a king room wasn't available and they would send up housekeeping. I paid full price when I made my reservation afterwards I started getting emails about reduced hotel rates, which I was never able to book. We spent our time dining and ******** at Ameristar on our last evening we went to dinner for our daughter's birthday. We were at a restaurant on the Hill, I received a phone call (636-949-4300 at 7:52pm on 7/8) that they were going to tow our vehicle. My husband's truck had been parked in the oversized vehicle area with like sized trucks since we arrived. So we had to race back to Ameristar to try and avoid being towed. When we got back, the other like sized trucks were still parked there, and they were still there several hours later when we checked. Why were we singled out? My husband's truck has Illinois Veteran's license plates, and the other trucks were from Missouri. They had to know we were staying there since they called me. My husband moved his truck, and the antenna was hitting the inside of the parking structure as he moved very slowly and carefully to an open space. This trip, we gambled, dined at the supported Ameristar a great deal, but I don't feel our patronage was appreciated.

This casing has the worst payouts of any ****** I’ve ever been to. I went several days in a row so it wasn’t just a coincidence or bad odds. They must payoff any regulatory agency and heard from two Titanium members that ever since Doug the GM took over, he has rigged it more in the casinos favor. I do not recommend ameristar in St Charles

Stayed 3 nights on an anniversary trip. All 3 mornings we were awaken with hotel construction noise at 6:30 am. Complained and moved rooms to no avail. Hotel did nothing to stop it, said construction would go on thru Dec '24. Don't stay here!!!!!

Expressing my deep disappointment with my recent stay at Ameristar. Despite being an Emerald member, the decision to commence construction at 4 am and persist throughout the day was astonishing. Spending significant money on accommodations and ******** should come with a reasonable expectation of enjoying the rooms, which was unfortunately not the case. During my stay last week, I was upgraded to a suite but couldn't relish it due to incessant drilling and hammering waking me up at 5 am. After voicing my concern, CJ Chris, the hotel manager, offered to move me to another room as a courtesy. However, the alternative turned out to be a musty handicapped room on the 24th floor, where the construction noise was even more disruptive. Frustrated, I checked out a day early. This experience has left me feeling dissatisfied, and CJ's response, suggesting I stay on weekends to avoid disturbances, was far from reassuring. For a purported 4-star diamond resort, such inconveniences and the lack of a suitable resolution are unacceptable. It's disheartening that my stay was marred by these issues, and I hope Ameristar addresses these concerns promptly to uphold the standard expected by its guests. As it stands, I'm reluctant to return unless these issues are effectively resolved.

Absolutely the worst ****** hotel ever. From the nasty, outdated rooms and facilities to the extortion pulled at check in to extract even more money from customers before they even make it to the cheesiest ****** floor in MO. Hotel was basically dead, staff admitted rooms were ready but because of some greedy, money mongering, idiot’s “golden idea” the few people trying to check in were told to pay up or shut up. The chances of this place getting my money in the future were just flushed down the toilet. A little decent hospitality would have netted them way more cash than the $85 dollar room ransom they are demanding. ***** level management decision to say the least.

The loud banging in the room started at 6am on Saturday morning. I was unable to contact the front desk on the phone, likely due to the volume of complaints coming in. As I walked out of the room, at 6:30, I was meet by 2 other guest also going to the front desk to complain about the noise. We're were meet by several other guests complaining about the noise. We spoke with CJ at the front desk who did not know what the noise was but suspected it was the elevator because no maintenance was scheduled. He later called and confirmed that it was maintenance scheduled on Saturday morning due to MLK Day being on Monday. CJ also said the hotel was sold out so there were no rooms to move to. He offered no compensation for the room but a $50 comp for food and drinks. I then spoke with the manager, Mason who arrived at 7 am he offered to move us to another room even though we had been told there were no more rooms earlier. I said there was no way we could move rooms at 7:30 when we had been up all night and suggested that the room be compensated. He said that he would not do that and again offered $50 for food and beverage. I thought that was completely unacceptable and told him that I would take it it with someone higher. He just said ok and offered no further assistance. I asked if he would like to provide me with the higher manager’s information or if I had to find that myself and he provided me a card and said he would not be in until Monday. Whoever scheduled this loud maintenance at 6 am with no regard for the guests should be dealt with and all of the guests who suffered from it should be completely refunded but they seem to think a food coupon is sufficient for this disturbance which is illegal in most communities. I will update this review if or when the management decides to resolve the issue.

We stayed at Ameristar on 11/16 in order to attend a business equipment trade show in the afternoon and a company anniversary party in the facility that evening. We arrived at 2:30 and although our room was ready, we could not check in until 4 unless we paid a $60 fee for early arrival. This is an outrageous amount. My fiancee needed to be at the trade show so he paid the fee, we got the room keys, he changed clothes as we had been driving for 5 hours, and attended the show. Every hotel we have ever stayed at will release an assigned room if it is ready even if it's an early arrival. We talked to a manager the next day and he explained that this is corporate policy and a credit could not be issued. We will not return to Ameristar due to this type of unwelcome treatment and policy. We will return to hotels that are welcoming and upfront about large extra charges. This extra charge is not listed in their brochures or online.