Holiday Club Saariselkä Apartments

Bad management during check in. I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM. So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it? Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card. So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!

Good and nice

편안하고 즐거웠습니다! 위치가 매우 좋고, 중심지에 위치하여 숙소를 바꿀 필요없이 다양한 일정이 가능했습니다. 다양한 것을 구비해두어 사용하기 좋았고 난방이 훌륭해 전혀 춥지 않고 덥지도 않고 안락했어요. 낭만과 실용을 동시에 가진 숙소입니다. 리셉션 서비스도 좋았고, 조식도 맛있었습니다! 수영장 역시 사용하기 좋았어요.(물 온도가 조금 더 높고, 탈수기가 있으면 좋겠습니다) 최고의 숙소, 추천합니다!

We booked with Santas Lapland to stay over Christmas 2023. The accommodation with this holiday was a room at this hotel for us as grandparents and an apartment for the rest of the family. The apartment was good however the hotel itself although advertised as four star was, I would say two star. The corridors were delapidated as was our room, the shower head pointed sideways which you could alter, the room was not clean and when we arrived, as the bathroom floor had toilet paper and other bits stuck to it with blobs and had obviously not been cleaned, I ask reception to clean it which they did to a poor standard with water slopped up the tiles. At that point I decided not to pursue anything further as I didn’t want to take up our valuable time there. We decided to spend as little time in the room as possible. We are obviously older but we’re not told that our room was on the first floor (only realised this on our way to the room) and there was no lift and reception did not ask if we needed help, fortunately some other kind holiday makers helped us. When we went to the restaurant no one was monitoring people going in and it was so oversubscribed that people had got their breakfast/dinner standing in the restaurant with nowhere to sit, hovering over tables where they though people were leaving. The dining room staff were doing their best but standards of cleaning tables were slipping. We sat in the reception/“lounge area” for about an hour - the table was covered with food mess, plates, spilt drinks and glasses and when we left it was still there. It was obvious that they did not have enough staff and were not sufficiently equipped to have that amount people there. There are some redecorated corridors and rooms and that is what they show you on the website however the rest of it is awful and it did sadly take away some if the enjoyment of our holiday. So go to Saariselka but do not stay at this hotel. The rest of our holiday with Santas Lapland was good. I do not take any joy in writing such as sad review.

The two bedroom apartment was very spacious and comfortable and had everything one could wish for. Easily accessible by car and free parking in front of the building. Within walking distance from everything in beautiful Saariselkä village. Delicious breakfast available in the hotel restaurant. Good value for money. Highly recommended.