Santa's Hotel Tunturi

El servicio aquí es bastante bueno, el personal de la recepción le dará algunos consejos útiles si los solicita, la habitación es realmente increíble y tiene una hermosa vista desde el balcón. El desayuno también es bueno. El servicio es muy bueno, la habitación tiene balcón, baño y sauna. El paisaje es muy bueno y hay varios restaurantes cerca donde poder comer. El desayuno también es bueno.

Firstly, the majority of my grumblings are with TUI and I shall never use them again. Having said that, the hotel could have taken more control over their asset and customer service. I’ve tried to write this review several times in my head but it’s too complicated! The short story, similar to some others, I booked 3 rooms (in Jan 22, so well in advance) with balconies as a family of 6. I had a call from Tui, a couple of months before we travelled to say that there had been a mistake with the advertising and that there was only one room with a balcony. Being very polite and British, I accepted what they were saying and the £3 per person per night refund. The day before we travelled, I received an email from the Tui rep “Courtney Klaus” to make me aware that none of our rooms were in the same building. Not ideal when travelling as a family so I called Tui and expressed my concerns and dwindling confidence in them to deliver the 7k holiday I was expecting. “Don’t worry” I was told, someone would be with me through the entire check in and this would be sorted. Fast forward a day, arrived in the airport and taken for our snow suits (not the best use of time, I could think of other ways to do this), then onto the hotels. I was asked to get off the coach at the main reception to check the rest of the family in. Surprise surprise. They knew nothing about my phone call and I was given a map directing me around the various buildings on the complex. Went to speak to Courtney Klaus whose face said “I know what you’re saying but I couldn’t care less”. To add insult to injury, I asked about a snow mobile trip we had booked for the Friday (present day Wednesday) only to be told that trip was now going at 4pm that day! Having being up since 2am travelling and with 2 elderly parents who were not feeling on top form, it wasn’t an option to go bezzing around the forest for 2 hours so I asked if there was an alternative… Courtney said there was and she would happily get me booked on the Friday trip but I would have to pay more as it was an hour longer than the trip I’d paid £600 for (for the Friday)… by now I was concerned about my trip of a lifetime. A bit bewilded, I came out of the reception area to get back on the coach… no coach. No idea where it was and not especially dressed for searching for it in minus 15 temperatures. Through many frantic phone calls with my eldest and an elf 🤷🏼‍♀️, I found the rest of my family dumped about 5 minutes away outside another building. I’ve seen bail hostels better than this. We went back to the main hotel to try resolve the situation and get us in one place to be told we had to pay an extra £800 to get decent rooms(the rooms I had initially booked) but still not in the same buildings. We paid the extra as there was no way any one of us could have slept in the bail hostel. It’s not the hotels fault. Tui are 100% to blame and their lack of customer service is a disgrace. The hotel staff told us that Tui had made this mistake

The room was very basic but clean , no one came in from room service during our 4 day stay, so no replenishing of tea/coffee/ chocolate /sugar etc, disappointing . On the plus side the food was good though I’d have liked vegetables too, everything was walkable distance , The clothing we were given to use in the snow was extremely heavy and awkward to get on the bus , so bulky. Over all we would recommend this trip by santas holidays in Glasgow but we would upgrade from the room given