Santa's Hotel Tunturi

El servicio aquí es bastante bueno, el personal de la recepción le dará algunos consejos útiles si los solicita, la habitación es realmente increíble y tiene una hermosa vista desde el balcón. El desayuno también es bueno. El servicio es muy bueno, la habitación tiene balcón, baño y sauna. El paisaje es muy bueno y hay varios restaurantes cerca donde poder comer. El desayuno también es bueno.

We stayed Xmas Eve for 3 nights as part of a TUI package. I was a little worried after reading so many bad or negative reviews, but honestly we had the best time! Yes the hotel is a little dated, but it has everything you need, we stayed in a superior twin in the Gileas building, and glad we did as we loved being slightly out the main busy area of the hotel. The few minute walk to the main building was not an issue like so many on here made it out to be. Breakfast was served in our building, so we didn’t have much need for the main building. Breakfast was a little below average, I think we just had tea and toast every morning, but again you don’t go away to expect a full English served up! Rooms were big enough and clean, nice balcony overlooking stunning views (we requested high floor for this reason) warm enough and handy drying racks for clothes! TUI were also brilliant by the way, again lots of bad reviews but it was well organised, and we had the best Christmas ever!! Xmas day we spent visiting Santa at santas creek, this was incredible from start to finish, we were last in to see Santa but the kids were happy playing in the snow and sat around the fire chatting to the elves. Boxing Day we spent on the taster day, I’m so glad I didn’t spend a fortune booking more experiences as these were plenty for us and our little ones, it was a great well organised day! Gala dinner at the hotel wasn’t the best, but again we went not expecting much, we had a drink and the kids had a blast, and it’s for them for than anything! I would 100% return, and do exactly the same trip!

Firstly, the majority of my grumblings are with TUI and I shall never use them again. Having said that, the hotel could have taken more control over their asset and customer service. I’ve tried to write this review several times in my head but it’s too complicated! The short story, similar to some others, I booked 3 rooms (in Jan 22, so well in advance) with balconies as a family of 6. I had a call from Tui, a couple of months before we travelled to say that there had been a mistake with the advertising and that there was only one room with a balcony. Being very polite and British, I accepted what they were saying and the £3 per person per night refund. The day before we travelled, I received an email from the Tui rep “Courtney Klaus” to make me aware that none of our rooms were in the same building. Not ideal when travelling as a family so I called Tui and expressed my concerns and dwindling confidence in them to deliver the 7k holiday I was expecting. “Don’t worry” I was told, someone would be with me through the entire check in and this would be sorted. Fast forward a day, arrived in the airport and taken for our snow suits (not the best use of time, I could think of other ways to do this), then onto the hotels. I was asked to get off the coach at the main reception to check the rest of the family in. Surprise surprise. They knew nothing about my phone call and I was given a map directing me around the various buildings on the complex. Went to speak to Courtney Klaus whose face said “I know what you’re saying but I couldn’t care less”. To add insult to injury, I asked about a snow mobile trip we had booked for the Friday (present day Wednesday) only to be told that trip was now going at 4pm that day! Having being up since 2am travelling and with 2 elderly parents who were not feeling on top form, it wasn’t an option to go bezzing around the forest for 2 hours so I asked if there was an alternative… Courtney said there was and she would happily get me booked on the Friday trip but I would have to pay more as it was an hour longer than the trip I’d paid £600 for (for the Friday)… by now I was concerned about my trip of a lifetime. A bit bewilded, I came out of the reception area to get back on the coach… no coach. No idea where it was and not especially dressed for searching for it in minus 15 temperatures. Through many frantic phone calls with my eldest and an elf 🤷🏼‍♀️, I found the rest of my family dumped about 5 minutes away outside another building. I’ve seen bail hostels better than this. We went back to the main hotel to try resolve the situation and get us in one place to be told we had to pay an extra £800 to get decent rooms(the rooms I had initially booked) but still not in the same buildings. We paid the extra as there was no way any one of us could have slept in the bail hostel. It’s not the hotels fault. Tui are 100% to blame and their lack of customer service is a disgrace. The hotel staff told us that Tui had made this mistake

Just on way home (reluctantly) from our 2 centre holiday with Inghams. We stayed at the Gielas wing of Hotel Tunturini then onto Wilderness hotel Moutka This was a trip of a lifetime/tick off bucket list holiday. Everything was amazing the organised trips Huskies, Reindeers, Snowmobiles, Snowshoeing and Toboggans!! Our Inghams Rep MATT was FIRST CLASS even before we stepped foot on the plane, we were nearly pen pals ! But as I have never done this holiday lots to ask ! Nothing was too much trouble for him and when I finally met him at airport it was like saying hello to a friend. Matt went out of his way to make sure everyone in our group had the best experience of their life and there were lots of people returning again this year as everything was so well lead. The food in the Gielas we had was a set menu, everything delicious! Food at Wilderness a buffet style but again everything delicious and everyone catered for GF Vegetarian etc. First night we were so lucky to see the Northern Lights and again twice more! I had originally booked this holiday just to see the Northern Lights, but there was so many BRILLIANT things to do even if you aren’t lucky enough to see lights! You won’t leave disappointed I normally do DIY holidays, but so glad we chose Lesley at Travel Counsellors and she chose Inghams ! MATTwe are going to MISS YOU so much, but we will be back …,.

Lots to like about this hotel. We appreciated getting a mini-apartment with a separate bedroom and living area with kitchen plus a Balcony, and the bathroom with sauna was great - showers always hot. There was also a big cupboard in the entrance way to dry coats and boots. The only downside of the apartment is that it’s a bit dated decor. We had to cross the road to the main building for meals, which was fine for us but worth knowing. We loved the food, lots of breakfast choices and different dinners. There wasn’t huge amounts of nice food (2 choices each night usually sausage/chicken nugget/pizza type food for kids but it was ok. The bar and dining area is really cosy and the staff are very friendly and efficient. The location of this hotel is the best. Opposite the ski/snowsuit hire shop and 5 mins walk to the toboggan run.

The room was very basic but clean , no one came in from room service during our 4 day stay, so no replenishing of tea/coffee/ chocolate /sugar etc, disappointing . On the plus side the food was good though I’d have liked vegetables too, everything was walkable distance , The clothing we were given to use in the snow was extremely heavy and awkward to get on the bus , so bulky. Over all we would recommend this trip by santas holidays in Glasgow but we would upgrade from the room given

Echoing other reviews, the buffet here is far worse than school meals in UK. I have to say both in quality and selection the food was very substandard. Buffets done well can be quite reasonable for families but we had to eat breakfast and dinner out because we were so disappointed by the choice and food generally not being hot. Who wants to come here and eat chicken nuggets and chips? The rooms were tight for four and our bed was broken so your feet angled down. The rooms were very basic indeed but the shower worked well. There was no temp control and it was very hot despite heating being off. In all, it represents poor value for money.

We had originally booked a room in a hotel, with options on offer. Balcony or sauna (or both). We "settled" for the balcony, more practical with children. When the accommodation was changed, and we were given a €420 refund, we were moved to what resembles a hostel or student dorm. TUI did not let us know that there was such a huge downgrade. The airport is only a 25 minute drive from Saariselka. 25mins does not seem so bad, does it? But when the tour operator brings you on a magical mystery to collect rental equipment (40mins), have a pointless rep meeting(1hr) and drop you off to check in and collect keys (20mins), the time adds up. With travel weary kids and a missed excursion it's not a great start. We missed a €400 excursion with no refund. To not disappoint the family we booked the same tour with a different operator which cost €900. Hotel drop offs and check it. Nobody had a clue what was going on. The Snowflake hotel residence were blissfully unaware as to what everyone else had to do. First they stopped at a hotel and some people had to get off to check in, collect keys and get back on the bus. Then others got off and didn't come back. We then got left outside the student dorm with no info on how to get in or where our rooms are and the "elf" and driver left. Que several minutes of us and another beleaguered family wandering around the building rattling fire exits before we found the main entrance (it was -14°C). Breakfast buffet: Look I know hotel breakfast can be hit and miss. But this was awful. Considering the majority of guests were from the UK and Ireland you think they would cater somewhat to their needs or the needs of kids, who are fussy wherever they're from. The continental selection was just processed meats and cheeses. Tinned fruit and tiny grapes. The hot food was tired looking eggs, boiled mini hot dogs and toast. It was utterly miserable. *After 2 days I would already say we would not come back. The cost just isn't worth it. You don't get what you paid for and you're ultimately let down. For the amount of money paid out you expect everything to be laid out for you and go perfectly. The level of misinformation, bad communication and direction just leaves you feeling it was a big waste of time and money. Dreading Santa on Saturday 😕.*