4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort

We travelled as a family for my daughter's 21st birthday. We booked a presidential suite to treat us all. Wow! What a surprise when we got there. Beautiful room. Very large veranda with seating area. Complimentary mini bar that was refreshed every day with beer, coke, water, apple, orange etc.. very comfy beds in two bedrooms. Living area with sofa and chairs. Bluetooth speaker. I was a little too comfy😊 didn't want to go home. Room 6253 Wyndham suite. Absolutely fabulous.

I have absolutely no idea why this American-themed hotel is in Europa-Park, but I liked the hotel overall. The decorations had lots of loving details, the rooms were spacious, and the staff was friendly amd helpful. The breakfast was delicious, and crowds of people were handled efficiently. I have to say, though, the bathrooms were an odd choice. You can see the shower through a glass door... from the bedroom. You can close the blinds, but even then the shower was not completely hidden. Great for couples, I guess, but awkward for friends.

Just arrived at the hotel. Booked it 4 months ago and asked for a high floor and quiet room. Even upgraded to a deluxe room to make sure everything is okay. Got a room on the 1st floor facing the parking lot. No curtains. Hotel staff says hotel is fully booked. I even suggested to add money for an upgrade - nothing. I called the hotel twice before to make sure we get a high floor and quiet room. Terrible. Vacation ruined.

The room was nice, although visibly aging. No mini fridge, no safe deposit box, and bad lighting. The main problem was the staff, who clearly doesn’t seem to be trained for 4 stars hotels. They just weren’t nice. No greetings or smile, side eyes whenever you ask even the slightest thing, it’s like they’re annoyed to talk to you. We were told by an employee “I don’t speak French”, our native language, just for them to speak French with his colleague right after. Even Edeka’s employees are nicer than that, which says a lot. We know that European frontline workers aren’t very polite, but this sets the bar very low, especially when compared with countries like the U.S. or Japan. We were regular clients of this hotel and of Europapark, and felt a drop in quality, while prices increased, getting closer to a premium price, closer to Disney’s prices. This hotel doesn’t deserve a 4+⭐️ rating.

The bell rock is a nice hotel and the staff at the front desk or reception were excellent and extremely helpful. The hotel in general is a lovely relaxed atmosphere and feeling about it. We found the breakfast which was in the harbourside restaurant was good with a good variety of options. You could also have a buffet style dinner in this restaurant. The other dining options were more fine dining such as the captains finest or the Michelin star ammolite restaurant which might not be ideal after a day in a theme park with young kids. We used the spirit of St Louis bar several times which is also in the hotel as you could also get food similar to the a la carte restaurant while being more casual. The only negative was that it takes a long time for drinks to arrive after ordering. The rooms were clean and to a good standard with nice touches like beds themed as boats for the kids. All in all a very good hotel with nice pool, good standard rooms, close proximity to Europa park while l still remaining secluded and private with very good staff in general.

We stayed one night in one of the "Africa suites"; the room was amazing and we specially liked the small, separate bedroom for the kids. The staff was outstanding (we've made an error while booking our tickets to the Europapark the next day and they corrected it free of charge; the next day my wife felt sick and was allowed to stay a bit longer in the room, etc.) and very friendly. We had dinner and breakfast in the Harborside self-service restaurant and were also very satisfied with the quality of the food and the drinks as well as the entertainment possibilities for the little ones. And another time we will even visit also only as a couple including a dinner in the fine dining restaurant.

We stayed at the Hotel Bell Rock as a couple having stayed many times before and it never disappoints. The check in was smooth and the man at the desk was very helpful. The room we stayed in was VERY cleans and was cleaned daily throughout our stay The bathrooms are well equipped and the shower has GREAT water pressure. The only thing the room lacks is a mini fridge. It would be a great addition, especially at the price of the room. If you travel during summer, keep the window shades down as this did keep the room at a great temperature. Although it was the french school holidays, we didn’t have a problem getting a space at the pool in the afternoon or a seat at The Spirit of St Louis bar in the evening. Yes all the staff aren’t fluent in English, but newsflash….this hotel isn’t in England. Having said that, was h and everyone of them were really helpful. The food at both restaurants are great and the cocktails and drinks in the bar were divine, there’s no pre mixed cocktails here. All in all a great stay, I can’t knock a point off for the mini fridge but it would be nice. Can’t wait to visit again 👍