The Captains Motel

We, a family group of 9 stayed 3 nights whilst attending a family Wedding in charming Russell that had been rescheduled twice due to the pandemic so had regular communication with the wonderful James and Wendy updating many changes. On all occasions, dealings were friendly, accommodating and prompt. When we finally arrived were made very welcome by Wendy and James, checked in and shown to our airy, spotless, roomy and tastefully decorated apartments, stopping to admire the beautiful gardens and outdoor seating areas whilst we casually chatted with Wendy. The beds were very comfy, nice linen and new pillows, kitchen was equipped with all the modern catering needs and we had a new large fridge freezer for all our self catering supplies which was a nice surprise. Bathroom was spotless clean, shower had great pressure and towels were good quality making our stay even more enjoyable. Well maintained property in great location about 8 minute leisurely walk to main town. We highly recommend to all looking for good value, relaxed atmosphere and an excellent base to explore historical Russell and beyond. Thank you, Wendy and James for your superb hospitality and professional manner. We'll be back!

Long overdue for an update. For a family 2 bedroom unit, it’s small and cramped, there was barely any room between beds in single bedroom and the double room was much the same, the only heating was 3 small heaters, the lounge area was very cramped. Description of units is very misleading, The manager / owner was nice and accommodating with heating the room and lights on with us arriving late, and saying hi when we did arrive. For less money you get a way better 2 bed apartment in paihia.

We had a one bedroom apartment which was well equipped and very clean. The owners were helpful and friendly and looked after us really well. It was convenient for the town and local amenities. We were even met by a resident Weka who walked past us without a murmur!

We booked a King Studio. The room was of a good size. The bathroom was very good and looked like an 'accessible' bathroom. Plenty of room. The bed was large and comfortable. Everything was very clean which is great. Lovely crisp sheets. Small improvements however could make a big difference. Why would anyone still use one ply toilet paper? It just means everyone uses twice as much so no overall savings. No hair dryer or tissues which are pretty much standard these days. 'Penny pinching!' Also the room had a terribly put together table, come bench, come fridge and utility holder. It was a mess. No room for anything and a bit of a disaster DIY I expect. A chair is placed at each which assumes this is a table but no way could fit a plate in front of you. Hardly enough room to serve anything. No sink area which is my view is a significant hygiene issue as it means cups and glasses etc are washed in the bathroom hand basin. Small improvements could make a huge difference. For the price we expected better especially relative to other places where we have been staying.