Premier Inn Addlestone hotel

Room as usual as always, clean and comfortable. There was no couch bed in the room, which makes acessing the luggage harder for 85 year olds like us.

I like to stay in a Premier Inn as I know what I am going to get, as far as Premier Inn's go this one didn't stand out but it met requirements. Parking: There is a small car park immediately by the hotel with ~4 spaces delegated as belonging to the hotel but with 30 minute use only. If you park at a local multi-storey (~5 minute walk away) and register your car at reception you can park there for whatever period of time you select for free, with unlimited exit/entry during that time. If you have heavy cases I would strongly recommend parking at the hotel then moving to the multi-storey. Check-In/Staff: The check-in area here is on floor 1, and is a relatively small space allowing only 1 member of staff to work at a time, therefore if you have a slower party ahead of you there can be a fair wait. However the staff I saw here were very friendly. One of my friends asked for an ironing board for their room, whilst this was retrieved quickly the staff member doing so was a bit on the stoic side. At breakfast the lady on reception was pleasant enough, but couldn't find all of our party on the list to have breakfasts (booking confirmation confirmed we had paid for breakfast) - luckily this was not an issue and she just allowed us all through. Breakfast: Standard Premier Inn buffet - refills on the hot food could have been a little quicker but all the basics were covered. I've known bigger restaurant areas but for the size the space was well utilised and I had no complaints. Room(s): I was situated on the 2nd floor, right next to the lifts (but not the same side as them luckily) which did concern me as I'd hear all foot traffic past my door, but the room was surprisingly quiet. A little dated in the way Premier Inn rooms often are, but clean enough. My only major issue was the slight urine smell that lingered in the bathroom for a few hours, and the fact it was a shower curtain in the shower. That aside the shower had good pressure and heated quickly. I'm unlikely to be in this area overnight again, but if I needed to I would stay here again.

nice room quality sleep as visited smith and western next door nice place to stay at as a family visiting would come again easy free parking and lovely staff who are more than accommodating for any needes or requirements well worth the money.

Very poor all round experience - from dirty linen on check ion to failures to clean it over 5 day stay , no hoover, room tidy or even a bed made - nothing despite requests timeously each day. Terrible noise from kids next door until 2 am and mother who did not care one bit. Staff overwhelmed by all the failures and management expressing the fact that they're resigning - not a good look

On arriving we had a QR code on email to scan at self check in machine though bith were nit working so had to wait. Staff were friendly, room was clean and comfortable. We noticed straight away that there was only 1 bath towel. We were staying 2 nights and I dont mind using the same towel for the duration but for 2 people its a stretch so had to request another from reception. After a nice shower and seeing a poster in the lift decided to have the meal deal which was a bargain. £29 for a 3 course meal, drink and breakfast next day. However there was a menu in the room but didn't have any information about meal deal on. So upon entering the restaurant area I asked for 2 pints and was told that the menus are generic for all prem inns and this one doesn't have a bar so only bottles were available. Then when ready to order food we were shown a form explaining what was excluded from meal deal. This was fine but would of been handy to have in room with other menu. Regardless the food was delicious and was bigger portions than I expected. Unfortunately the breakfast the next morning was disappointing. Buffet style as wasn't particularly hot. We stayed previously at Bridge Barn which did breakfast cooked to order which would have been better. Overall the stay was good and would recommend. There are lots of shops, take aways and restuarents close by.