Ruidoso Lodge Cabins

Avoid Ruidoso Lodge Cabins at All Costs! If I could give zero stars, I would. My family and I drove 13 hours with two kids, eagerly anticipating our stay at Ruidoso Lodge Cabins, only to be met with utter incompetence and heartless customer service. Upon arrival, we were told they had LOST our reservation—even though I had paid a $1,000 deposit in advance. Instead of apologizing or offering a solution, they brushed us off, saying we were “out of luck.” To make matters worse, they refused to refund the deposit, claiming I needed to take it up with my credit card company. This left my family stranded in a completely different state with nowhere to stay. The lack of accountability, professionalism, and basic human decency displayed by this business is shocking. Save yourself the stress, financial loss, and disappointment. This place doesn’t deserve your time or money.

If you ever went to the Romantic Ruidoso Cabins in years past, this is not remotely the same experience. We had gone to the Romantic Ruidoso Cabins 4 times for anniversaries and getaways, referred numerous friends, and loved everything about it - the cabins, location, scenery, amenities, and especially the management and staff. Now called Ruidoso Lodge Cabins and seemingly under very different ownership/management, our feelings have completely flipped. We had booked a 4 night stay at the cabins in October, starting on a Friday. We were notified early on the previous Wednesday morning that my husband's father had suddenly died so we obviously had to change plans and leave immediately to be with his mother out of state. I texted the booking representative at RLC at 8:00 in the morning explaining what had happened and told her that unfortunately we could not make the trip. While I understand there is a cancellation policy for both deposits and final payment, this is not a major corporation, hotel chain, etc. so I hoped for a little leniency or compassion. Not to be - even if they were not willing to refund the deposit, I would have thought that the balance, that had been charged only HOURS earlier, could have been refunded. Nope. I even asked if we could use the partial/full amount for a credit on a future stay. Nope. We tried fighting the charges through our credit card company but no luck. One of the nicest things about the Romantic Ruidoso Cabins before this change in management - or at the very least a change in attitude - was the people. The ladies at the front desk answered the phone with a smile you could hear through the line, helped with planning, gave thorough details about cabin locations and amenities, provided any items left behind at home, etc. As far as I can tell, there is no welcome crew or maybe even a front desk anymore. All my booking was done by text until I was finally able to get someone on the phone with a screaming child in the background who sounded completely uninterested in welcoming a guest and didn't send a map until I practically begged for it. I totally understand that Ruidoso underwent a horrific season of flood and fire, but I don't care to hear that rudeness and a lack of sensitivity are the result of it. I'm sorry that we will never again go back to this beautiful spot. It was a trip that we were very much looking forward to now and again in the future. As management stated to Mastercard, "This guest should not have received a refund, as they agreed to our cancellation policy, and we made sure to set the proper EXPECTATIONS with them prior to the cancellation." If you plan a visit to Ruidoso Lodge Cabins, plan not to "expect" the death of a loved one in the meantime.

Excellent place to stay. Very comfortable and clean with a beautiful view if Rio Ruidoso. Very convenient to midtown and shopping but can easily travel to local restaurants, go sight seeing, or just stay and enjoy the tranquility of the scenery.

Wow, I would really like to give these cabins a 5 star. So many things about them were really good, and enjoyable. But I'm just unable to. Here goes: Pros - 1. location is great. outside of town just enough to feel miles from all the noise, but also not too far that it takes too long to get there. 2. Reasonably priced. They weren't the cheapest or the most expensive, but overall, well priced. 3. Staff is really helpful. Pam made our check in super easy and fun! She should get a raise! 4. Clean and well taken care of. Nothing really needed repairs or anything like that. Cons - 1. Incorrect pictures and/or information. FIrst off, the pictures of the cabin we rented, were not the same cabin that we stayed in. It showed it had a woodframe king bed. It did not. We stayed in cabin #22 and let me tell you, it's got a queen size bed in there. Didn't really appreciate being misled by the description of a king bed. 2. The other big miss, was the cabin we supposedly rented had pictures of an AC in it. But when we got there, there was no AC! We had a fan, but that was it. We had to open the windows at night and had the fan on high, but it was not fun to sleep in hot conditions. If you like it colder when you sleep, I would think twice before renting. Just really didn't appreciate the pictures showing an AC and the writing stating that it had a king bed when it wasn't.

We changed our plans at the last minute and while crossing into NM from TX I was searching on my phone for a place to stay in Ruidoso that was peaceful, clean, and allowed a dog. I came across the individual cabins for Ruidoso Lodge Cabins and while I still had cell service, my husband pulled over so I could call to try to get a reservation (it was 5pm and the office closed at 6pm). I spoke with Chris who was incredibly helpful, kind, went above and beyond to make sure we had the cabin we would be happiest with, and even explained where we could eat that night depending on our food preferences. After discussing it with my husband (while still driving to the Ruidoso) we decided to make it a two-night stay because we were certain it would be a wonderful place based on how our interaction with Chris had been. A quick phone call right before closing and we were all set, confirmed, and had all the information we needed to get into the cabin on our own. The cabin itself was as-described, in a quiet little spot up the mountain, with adequate space between it and the other cabins. You could tell immediately it was a step above the other little rentals we had passed on our way to this one. It was beautifully appointed, clean, and perfect for our stay. If we go back to Ruidoso, we are definitely not staying anywhere else. Thank you Chris!!

Everything about the cabin was perfect. The setting on the river was pleasant and quiet yet close to town. We will definitely return.