Rugeley

My stay at the Colliers Premier Inn was everything I needed. It was clean, warm, comfortable and I could relax before I enjoyed a meal next door in the evening and a good breakfast the following morning. Everything was fine thank you and I would be happy to stay there again. I have, in fact, stayed there before when I stayed for a week with my disabled husband using a room for disabled clients. It was very good then as well.

I stay in Premier Inns around the UK regularly for work, plus book rooms for our empliyees too, and this is THE WORST I have ever been to. We booked 2 Premier Plus rooms and were allocated 103 and 104. Unlike almost every other Premier Inn with Premier Plus rooms, where the rooms are on the top floor and away from lifts, stairs and lots of foot traffic, this one has them grouped around the staircase area. That means LOTS OF NOISE from signature creaking staircases, lifts, doors opening and closing as guests just move around the high traffic areas (and in this case the guests were not shouting, talking loudly or anything else - just walking). The family rooms are also directly above the Premier Plus rooms, which is just a bizarre layout decision - indeed, the staff at the hotel said they had warned management that this would create problems when it was refurbished, but they were ignored. In 103, the paper-thin walls to the main staircase meant we heard every guest walk up the creaky stairs and across the landing, then into the corridor where the stairwell door slammed loundly shut each time behind them. This didn't stop until 2am..... Before 7am, we were woken by children in the family room above running back and forth relentlessly for over an hour. Then at 9am, housekeeping parked their trolley outside 103 and opposite 104, with the staff started talking loudly right by our doors, depite our 'Do not disturb - we're sleeping' signs being on our doors. We could literally hear their every word. So unprofessional. In 104, the reception was directly below and the noise from conversations and the lobby door opening and closing was equally disturbing, as was the family room above. I spoke to reception as we left and reported our extreme dissatisfation. They were lovely and very apologetic. The same can't be said for guest relations, who I contacted on our return. They said we should have got up at 2am, dressed and gone to reception, who would have moved us elsewhere. As we didn't do that, they say that their Good Night Guarantee doesn't apply, which is laughable. Either they guarantee a good night's sleep or they don't - clearly they don't! I'm sorry Premier Inn, you shouldn't be putting premium rooms (that despite booking 5 months in advance still cost £173 each per night) in such high traffic areas, then try to blame customers for not wanting to get up in the early hours, repack their belongings and traipse to another room. So if you want a decent night's sleep, AVOID the Premier Plus rooms at this hotel at a minimum and spend your money on a nice independent hotel instead. If you choose to stay here, be prepared to be disturbed and for Guest Relations to brush off your concerns - their final line to me in an email was appalling - it read: "At this time, we can confirm that this is our final resolution in this matter and we will not be corresponding further either via telephone or email. We now consider this case closed."

Clean and comfortable with premier inn facilities all that was required for an overnight stay along with the colliers restaurant next door.