Renaissance Paris Hippodrome de St. Cloud Hotel

Exceptional quality of services and beautiful views

公司出差訂的這家酒店，發生了非常令人生氣的事情，我們在來到法國前就已經在攜程全額付款了房費（包含所有税），在check out時前台告知未收到攜程的款項，經溝通後酒店要求我們出示付完款的憑證並郵件給到他們就可以，我們也照做，誰知等離開巴黎後下午收到了信用卡被扣款的通知，該酒店在完全沒有允許的情況下就這麼粗暴地進行了二次扣款，打電話詢問酒店後才知是由於他們和攜程之間的信用卡失效導致遲遲未收到攜程的款項，酒店和攜程之間的付款問題導致我們消費者被double charge，造成了極大的損失！真的是無語至極！差評！

非常棒的入住體驗，謝謝！

This is a long overdue review, but I wanted to make sure the professional staff at the Renaissance Paris Hippodrome de St. Cloud Hotel received the credits and recognition they deserved. During the Paris Olympics, one of our hotel reservations was overbooked, and we needed one more guest room. When it looked like we were out of options, the front office team at the Renaissance reached out to us and offered a genuine and unexpected arrangement. A special thank you to Ameith, a true professional who devoted the time and effort to assisting the guest. The hotel is located in a peaceful suburban setting that offers a calming and relaxing experience, and is adjacent to the Paris Country Club. The Jr Suite that was allocated for the stay was clean and featured a transitional décor and a nice view of the country club. The breakfast at the main restaurant was excellent, with a good combination of hot and cold selections, complemented by friendly and professional waiters and waitresses. We were attending games in Paris and Versailles, so we had a rental car and it was very convenient to meet with the family and watch the games. Thank you to the wonderful team at the Renaissance at Rueil Malmaison for a memorable stay during the Olympics.

i had a mixed experience that left me quite disappointed. While the hotel boasts some lovely amenities, the service I received was subpar, particularly from the reception staff. Upon arrival, I noticed that the receptionists were more friendly and welcoming towards clients who booked through a staycation website. As a Bonvoy member, I felt discriminated against and less valued. This was especially evident when I requested to change my room, even offering to pay extra, and was bluntly refused. The hotel was clearly not fully booked, so this response felt unjustified and dismissive. My experience at the spa was equally frustrating. I was not provided with a bathrobe and was told to go to the reception to get one, only to be informed there that they were out of stock. When I returned to the spa, they refused to give me a bathrobe, stating that they were reserved for certain customers only. This lack of coordination and helpfulness was disappointing The gym, however, was very nice, which is why I'm giving two stars. It was well-equipped and pleasant to use. The living room area was also beautifully decorated, and the staff I encountered there were kind and professional, in stark contrast to those at the reception and breakfast buffet. Speaking of breakfast, my experience there was uncomfortable. Initially, I was greeted by a friendly woman, but when she left, her replacement made me feel very uneasy with his constant scrutiny. This ruined my appetite, and I left the buffet early. Overall, while the rooms were clean and well-decorated, and the gym and living room were pleasant, the lack of basic hospitality and the feeling of discrimination greatly marred my stay. I hope the hotel can address these issues, particularly with their reception and breakfast staff, to improve the experience for future guests.

I am from the USA so why did the staff assume I was from China? Don't assume all Asians are from china! French employee working at the buffet thinks EVERY ethnically Asian guest that goes there is from China and she offended me by saying NI HAO when she saw me. Disrespectful and rude. Don't assume. Just say Bonjour to everyone.