Travelodge Tunbridge Wells

Where do I start? This hotel is wonderful, so beautiful and charming. I have been staying in lots of different hotels for a total of 3 weeks now because of some repairs being done to my house and this one blew the others out of the water. I called the day before I was due to arrive and spoke to Ian (assistant manager), I explained to him that my son has asthma and that I would prefer a room that did not allow pets. Ian spoke me through my options and advised me accordingly, I paid £20 extra and was allocated a room that didn’t only meet mine and my son’s needs but went beyond our expectations. When I arrived at the hotel I was blown away by the beauty of the building, the hotels I’d stayed in prior to this one (Travelodge included) didn’t have a fraction of as much character. Ian greeted me on arrival, spoke me through our dinner options and so on and gave me my keys. We went straight to our room to unpack, it was airy, clean, had all the hotel comforts you would expect and the view was wonderful. We then went down to have some dinner, Ian was brilliant again and went and got my son a highchair from the back so he’d have somewhere secure to sit and eat and the food was great. The lady bringing the food out was very friendly, she made sure that our empty plates were taken quickly and that the following course was brought out in great time. I also witnessed her providing the same great service to other guests who were eating in the restaurant area. We then went up to bed, it was quiet during the night and the beds were well presented and comfortable. I had seen some reviews prior to my stay and was sceptical about the hotel and what it would be like. People had written about creaking floorboards and damage to walls and so on but that is to be expected when staying in a building that is old and has so many stories to tell! None of the hotel was unclean and despite its age it was actually in very good shape. Before leaving I asked to speak to Ian to let him know how much I appreciated his help, I also spoke to the hotel manager who was lovely and touched by my appreciation of the service I received from all of the staff and for the actual building itself. I am not local to Tunbridge Wells but I will definitely visit this hotel again in the near future, I would advise everyone else to do so too!

Excellent, attentive customer service, and lovely, clean, spacious room in this historic setting. For our one in-house dinner, an excellent pizza and a full buffet breakfast, well-replenished. Our third, but hopefully not our last stay here.

Old water stain on ceiling needed painting g. .Stain on Carpet and on wall under table. Cups could be put on small tray or pro ide coaster

We’ve had a great stay at Tunbridge wells travel lodge staff were happy and cheerful and very helpful all the time

Awful experience. Hotel is like a badly maintained care home. Old, creaky, smelly and dirty. Bathroom smelt of mould, bad service and uncomfortable bed. Food at breakfast was poor quality and my complaint went unresolved. We did not return for the two remaining nights we had booked even though we were refused a refund