Usuario invitado
11 de marzo de 2025
We had a very mixed stay here in February 2025 in one of the Aurora Huts for 1 night. We arrived early but had paid €60 to check in from 2pm to make the most of our stay. On arrival, it was difficult to see where the entrance to the reception area was and at the side of the main building there just seemed to be lots of items dumped outside. Not a very welcoming sight. We were told our room was ready at 2pm and proceeded to walk to the hut, only to be chased up by a member of staff to tell us the room wasn't ready and to go back to reception - not a good start. After this issue we were allocated another hut. The hut is very small but we had been warned about this in the booking process so it wasn't too much of a surprise. There is a little sink and toilet and we used the showers the following morning in the main area of the resort which worked well. The hut was really cosy and looked out onto the snowy area, we really loved it. We used the hot tub but it really was so cold when we got out the warm water. We really enjoyed the hut but for us, 1 night was ample. The restaurant was a real disappointment for us unfortunately. There was a large party there celebrating a birthday and I think as a consequence, several of the limited menu options weren't available which was really disappointing. This related to the main and dessert courses. The food we ate was nice but very expensive for what it was. Service was attentive. We wanted to retire to the lounge area next to the restaurant but this was really difficult. The birthday party group were all sat there and it was very difficult for us to sit where we wanted to and we felt slightly awkward. However, the bar tender was very attentive and mixed up some lovely cocktails. It was disappointing not to be able to relax after dinner when we had spent a lot of money to stay at the resort. I appreciate the restaurant taking external reservations but there needs to be some sort of guarantee that resort guests can use the facilities. If we had wanted to use the sauna it would have been very difficult with the party all sat outside in a very large group. Breakfast in the restaurant was nice enough. Not wow factor for the price we paid but acceptable. Overall, we really enjoyed the novelty of the igloo hut and the surroundings around it. However, the whole experience including the restaurant was very underwhelming for the price we paid.
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