Cannon House Guest House

Booked 2 rooms at this hotel!!! Arrived after a 7 hour journey. Had a text confirming booking. When myself and my fiend, both females arrived, we were told there was no room for us. The man who came out to us, on the steps (wouldn’t let us into the hotel) wasn’t interested when we showed him the booking confirmation. When we asked what we should he just shrugged his shoulders. He then phoned his partner and had a long conversation, in a foreign language. So we couldn’t understand what he was saying. Then said no we have no rooms. Didn’t try to advise us on any other hotels we could try. Was honestly so rude. If you book this “hotel” be aware you may have a long journey and then “no room at the inn” only thing missing was a donkey. We were obviously very distressed. But he wasn’t interested.

I booked 2 double rooms with a shared bathroom August, we agreed a fee and cash on arrival. I text the owner to confirm the booking which he did. I thought no more about the booking until the date we arrived, which was 6th Sept. When we arrived we were informed there was not a booking and the hotel was full. I showed the text message with the confirmation but i was told the rooms had not been reserved. There was no attempt to help us or ring other hotels on the island to see if they had any availability. Unfortunately, it was sunny and 3 weddings on the Island this weekend so no rooms available anywhere on the Island. The whole incident was disgusting, they had obviously given our rooms away for a higher price and had no care for where we going going to stay!!!! i would not recommend this hotel as your room may not be available on arrival. A business should not be managed in such a way. Totally disgusted.

So understanding and compassionate when we had to cancel last minute! really great customer service and very friendly and understanding. Nice to experience such lovely customer experience and hope to go back and stay another time. Thank you!

Fantastic overnight here. Was a bit anxious after reading some reviews but was a last minute booking so just went for it. It's a lovely hotel. Our family room was very spacious, and huge bathroom. The big room and high ceilings reminded us of a beautiful traditional tenement and the styling is in keeping with that feel. Very comfy bed and lovely Bute fabrics pillows on the bed. Breakfast was fab, and plenty of hot freshly brewed coffee, no rotten coffee machine here, just fresh cafetiere. 🥰 We didn't check in until 10.30pm (a long day at Bute Fest!) but it wasn't an issue we just called the number and got straight up to our room. If you're looking for a purpose built, super modern, sleek hotel maybe this place just isn't for you. But you're missing out because it's a beautiful place to stay with incredible views. It's also a very short walk from the ferry terminal and in a great location for sightseeing.

My cousin and I did an impromptu road trip up to the Highlands of Scotland. We hadn't planned to stay the night, but at the last minute decided to book into Cannon House instead of driving back to Glasgow. I booked at Cannon House thinking it was nearby to where we were, however not being from Scotland, I misunderstood the distance on the app, and it transpired that it was not close enough for us to get to in the time we had available. They instantly charged my credit card the full amount, and their policy was no refunds. Because of the circumstances, I called the hotel right away to request that they make an exception as it had been a genuine error on my part. The person on the other side of the line told me to do the cancellation through the *********** app that I had booked through, and that they would assist after I had done the cancellation. I did so right away, and sent an email directly to the hotel as well. Needless to say after 2 weeks and multiple follow ups they eventually refused to refund my card due to their "no cancellation policy". Whilst I completely understand that cancellations at the last minute cannot be refunded, I am disgusted to say the least that they would not accommodate what was an honest mistake and one which I contacted them literally within 15 minutes of making the incorrect booking and them charging my card. They would not have turned another booking away due to my cancellation, and thus would not been out of pocket. I feel that they have taken unnecessary advantage of what was a genuine human error. Needless to say I will not ever be booking there in earnest going forward.

Found a well hidden mouse trap in the bedroom, don’t be conned with the Breakfast included when booking!! Sticky buns and corn flakes , no cooked breakfast!!! Not value for money , won’t be using this again , feel very let down by the whole experience