Ross-on-Wye

The forte of this hotel has always been the staff but on my last visit they excelled themselves. Very friendly reception on check in and the new (to me) bar. restaurant and hours explained. Called into the bar after an evening out....impressed with the layout...they've lost quite a few bedrooms to facilitate it. The solitary staff member who was running reception, was also running the bar and kitchen due to staff illness, in the hour or so we were there they literally never stopped. We went in for a cooked breakfast the following morning, kitchen staff still ill, but the receptionist, who I've met previously and been impressed with, turned out a first class meal, better than most other premises in the chain that I've visited and that's quite a few. Rooms clean and comfortable, an excellent one night stay, well done to all.

Excellent welcoming staff. Very good quality breakfast efficiently served with a smile. Plenty of parking although the directions to the hotel need rêvision. Ledbury Road and the road towards Ledbury are different . Comfy bed and clean facilities

Never again! To be told two days prior to our arrival that our booked and paid for breakfast was being cancelled, due to staff shortages, was not ideal. Then to be woken up by contractors drilling and hammering at 9am, was a shock to the system. Rooms are tired and staff not interested. We have stayed at this Premier Inn 10-15 times, this time, will be the last time staying here.