Quality Inn Roseville-Detroit North

Nice place to stay

Poor management, and customer service. Checked in, but room was not ready, room entry key malfunctioned. Had to find another near by hotel for my hold stay. I do not recommend this hotel to anyone or thing.. They refused to refund my money, 330 dollars for a stay that did not happen.

Booked for several days. Left a few belongings in room only to find out we had to return home for personal reasons so our stay was never complete. $400 spent for a room that was never used. The manager D'Angelo wouldn't even consider a partial refund. Even worse was his rude, belligerent behavior. Leaning on the counter the entire time because he's so tired of his job he can't be bothered to stand up and act like a professional. When I told him I wouldn't be back his response was "that's fine". There are too many other places to stay in this area to put up with that sort of attitude. Avoid or go at your own risk.

Service was non-existant. most of the time was a sign at the desk that said "Be Back Soon". Waited 20 minutes for someone to check me in. Room AC did not work. Front desk said "its old, I'll look at it on Monday" .... it was Saturday afternoon. I was checking out Monday. Place is old dingy. Elevator lights broken, carpet worn, lobby not inviting at all. Front desk sloppy disorganized. Psrking lot had abandoned cars with flat tires. Place did not feel safe. Card key system old and broke down a lot. very long walk to the rooms. No enforcement of quiet rules. kids running the halls until after midnight with women shouting at them at all hours. Place is a dump DO NOT STAY HERE! the only reason i stayed was because 2..5 nights of my 3 were free with points.