Hyatt Place Chicago O'Hare Airport

TERRIBLE STAY!! I attempted to discuss these issues with the 2 male evening desk attendants and was told that the hotel was very full and nothing could be done!! I was initially given the wrong room and had to change; new room did not have bedding for sofa bed as well as empty shower amenities; plugged in hair dryer and fuse blew- no lights or electricity; bugs flying out of sink drains; AC could not keep room cool when set at lowest temp; we drove around the hotel lot- not a single spot available- asked attendant and was told they were full and to drive over to the La Quinta back lot-only spot available was on a back gravel area covered in trash, next to a boarded up vacant building with no lights or security cameras and walked back in the dark w/ 2 kids. Very unsafe. I asked if that is what the $40 private parking fee was….replied yes, we are full and was turned away by hotel desk; discussed with Hyatt customer service and was assured the hotel manager would contact me which never happened. $40 parking fee is a complete rip off as the spots are occupied by park and fly customers- NOT families staying at the hotel.

The best place to stay if you’re attending a concert at the Allstate Arena. It’s just a short walk away from the venue and has a lot of stores close by.

Good Location nearby Airport