DoubleTree by Hilton Lagoa Azores

This was the first time that I´ve been to Azores and I stayed at this beautiful hotel, I loved the food, my room was very comfy and the staff was amazing, among them I met the employee Márcio Vieira. He was very friendly and professional, gave me the best tips of restaurants and assured that I always had something to do. This trip exceeded my expectations, the hotel had a very nice location and for sure that I´ll be back to enjoy everything that I missed out.

Very good hotel, very well located, close to everything. Very quiet and very suitable for a peaceful and rejuvenating stay. The staff were attentive and very smiley, I can't fail to mention Mr. Marcio from reception, a great professional. We had a great stay with nothing to suggest for our honeymoon. Many successes from Canada

Brand new hotel. Nice gym, spa and rooftop bar/pool. Mariana and whole staff was great and very helpful. Mariana was previous tour guide and gave great recommendations. Great breakfast as well. I would highly recommend the hotel. Clean rooms as well

New hotel with spacious rooms, but for the price you pay it lacks refinement. Another client's clothes were left in my room for this reason alone. The housekeeping team is not up to the Hilton brand. At reception, Mr. Marcio was professional and friendly and tried to help us with everything during our stay. This hotel needs more staff like him, whether in the restaurant or the rooftop bar. It wasn't a very pleasant experience, given the price we paid.

As the Hotel is quite new, the rooms and all facilities have been modern and clean. Our room was clean, spacious and very quiet at night. They serve a very good breakfast with local products and have a small terrace to eat outside. They have an indoor and outdoor pool. Unfortunately the indoor pool and wellness area were closed, which they told us during check in. The outdoor pool is located on the rooftop with a nice bar und Restaurant, but was opened after breakfast and closed at 7pm. So you have a nice rooftop bar, serving food and you close it at 7pm? One thing bothered us the most: Service at the pool bar was extremely lazy and incompetent. We waited so long for drinks and to be served, staff barely spoke to us and rather liked to chat with each other. How can be service in the morning at breakfast so different, compared to the pool bar in the same Hotel? As for the location I have to mention, that a rental car is a necessity there. There is plenty of free parking around the hotel. Unfortunately this leads to the fact, that this Hotel has no nice views.

A very nice, brand new, hotel well located for travelling across the island with a rental car. Rooms are comfortable and modern. All have comfortable furnished balconies. The rooms either face due east (sunrise) or due west (sunset). Most have good views. We stayed in room 341 on the southern end of the hotel with an east facing view of the mountains, which I think is the best view available here. The rooftop pool is pleasant, if a little chilly. There are approximately 22 sunbeds, which isn’t a lot for a hotel of this size, but to be fair we never failed to get a pair during our August visit. The indoor pool was closed for maintenance for the entire duration of our 7 nights stay, which seems peculiar for a hotel that is only a few weeks old. One bugbear is that the pool doesn’t open until 10:30. We like to swim before breakfast so found this a significant and inexplicable inconvenience. Breakfast is very nice, but not exceptional. Eggs are cooked to order and OJ is freshly squeezed, however unfortunately coffees are from a machine. Staff in all areas of the hotel were very friendly and English was very widely spoken. As for the location, it’s worth noting that there are very few amenities in Lagoa, and almost no attractions. We found two passable restaurants within 15 minutes walking distance (Alma Latina and O Alambique), but no shops of interest. A rental car is an absolute necessity here. There is abundant free parking on the road outside the hotel. The location is, however, fantastic for accessing the main east/west motorway that runs across the island, the EN1. Given that Lagoa is centrally situated on the island, nowhere is more than a maximum of one hour drive away. Finally a note for Hilton Honours members. I have Gold and was offered free breakfast for two as expected, plus a small upgrade from a standard room to a standard room with a sea and mountain view, which was appreciated. I was disappointed that our request for a 2 hour late check out was met with a ’not possible’, however we were offered 30 minutes extension, which doesn’t really make much difference. It felt like the hotel could have pushed themselves a little harder to reward loyalty here. When we left the room bang on 12:30 the housekeeper was nowhere to be seen.