Usuario invitado
31 de enero de 2023
We booked this Hotel through **********. our booking was supposed to include breakfast, but the hotel declined the service so we ate elsewhere. The Hotel was undergoing an ownership change so there was a lot that needed improvement. We met the new owner who was extremely likable as was the entire staff. The personnel were awesome and worked hard to ensure our comfort. The manager Anita was incredible. Now, our first night the AC unit did not work so it was too hot to get any real sleep. If not for jet lag, we most likely wouldn't have slept at all. The AC unit was fixed the next day, but thermostat didn't work and beeped about every 5 seconds all night long. Another sleepless night. Third night they simply pulled the thermostat of the wall (which ended the beeping, but now the unit did not work properly again with the heat going out and winter decided to step in. Plus the first of 4 power outages (4 days in a row) which then made the emergency light (bright) stay on all night. Without power, no way to charge phones, plug in electrical devices (computer, tablet, curling iron, blow dryer, etc.), so another sleepless night. One might ask why we didn't just move Hotels. We'll, already paid and they have a strict no refund policy which I was in no mood to argue over after loosing the breakfast one. The setting is very nice, conference room excellent, and staff friendly and courteous. The rooms werr always kept extremely clean, but the bed was hard. My wife even after all the misteps said she would stay there again. I might be a bit harder to convince. Perhaps if they invested in a generator for when the government has their rolling power grid failures (power sharing moments), I might consider it. Why the lengthy response? Cause I would want to know.
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