What I liked: - The hotel staff, Alfredo, respected my preference to check in when I am ready to go to the room rather than insisting on me checking in when I dropped off my luggage first after arriving Rome in the morning before check in time. - the breakfast lady always exhibited positive attitude with warm and welcoming smile. - They listened to your special needs and tried their best to accommodate. For example, they placed me a quieter room. - good communication with breakfast arrangements and flexibility - the room was prepared well upon my arrival and well cleaned - The hotel staff and team (Alfredo, Irene, and the breakfast lady) practiced active listening most of time, except a man who worked at night shift on some nights and early mornings. - Alfredo provided good information on surroundings and supermarkets nearby to help guests move around Rome. - good location - one block away from Roma Termini station with subway, tram, and buses easily accessible - has an elevator - quiet What I did not like: - the Italian government raising taxes on tourists, the hotel ended up charging a lot more. - foam bed in the assigned room has steep concave slope in the center which was not comfortable to sleep and body aches even more. - the toilet sometimes runs with dripping sound most of time, and sometime after flushing, things came backward and flew back. - when days I did not ask my room to be cleaned, some trashes I threw away into the trash bins were placed next to my pillow. This is obviously shows that people may have entered my room. - there was a day where I asked for no cleaning, and you heard and said you fully understood but the room still got cleaned. I viewed it as service overdone- even the room was cleaned. Unable to follow instructions even if you cleaned well is still considered overdone, especially you asked me to let you know daily every morning. Your hotel is rated as two stars, I personally think it should be at least three stars with amenities and service attitude, if none of these negative items had happened and if the hotel could tighten security in people entering my room and messing around as well as your toilet issues. As a result, it hurts the rating. If need a convenient location to stay with a clean bed and the basics, this can be a good option. Additional information: - they do offer breakfast (a coffee/tea, a pastry). They don't have a dining area, so they will bring the breakfast to you. You must let them know what you want based on available options they provide, and what time you want to be delivered. - online review said they are a 2-star hotel, with its amenities, cleanliness, and service, it would be at least a 3-star hotel had they not have issues I encountered during my stay described above. - There are multiple hotels inside the same building, all share the same elevator
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