Sonder — Trastevere

Service at front desk - none (contact via what's app & Sonder app only) Room - 3 stars Bed + Sofa Bed - 0 stars Location - 5 stars Uniqueness - 4 stars Price - $300 average a night Total: 12 stars out of 20 Average: 3 stars Looking at the online photos of the Sonder at Trastevere before our trip to Rome, we were pumped and excited. Getting to the unit, we were still pretty stoked. Then, when we arrived we found construction in the building's stairwell, that can't be helped or in Sonder's control. There was a tiny elevator we took turns traveling in. Once we arrived at the unit, we were still hopeful. Then we started to settle in & noticed many unfinished parts of the unit. There were white dust on the black stairs going up the bedroom & bathroom. The lamp shades on both the standing and the wall will not straighten even though we tried. Leftover spackle on the drywalls, we only took a photo of one area. One side of the door knob to the sliding doors in the bathroom kept popping out since the other side of the door knob is missing. Missing door in the closet doorway. Exposed screws in the shower where a shelf was planned for (hazard), an exposed plastic of what we think a toilet paper holder should be. There was a washer/dryer which was really, really nice. But no instructions. We googled and translated & Whats App Sonders to have it properly working. The springs of the beds sagged almost to the floor once you get in... so it's like you're in a hammock, but just uncomfortable. Dust and cobwebs in the ceiling and those are just some things we remembered. We didn't mind the noise outside, it wasn't as loud as some of the other reviewers experienced. But we were concerned about security. The main wooden doors to the building would not lock and there really is no need to use the pin pad near the door to access, just push the doors inward and they'll swing wide open. On the plus side, the unit is spacious enough for three people. The location is great and we were surrounded by restaurants and the area is cute. It's nice to be away from the heavy crowds near the central areas of Rome. The kitchen was really handy & we boiled water easily with the water kettle. The extra sink allowed us to wash up if the bathroom was occupied. We were hesitant to bring up the issues with Sonder because all three of us traveling are in customer service with one member in a high position at the Hyatt. However, we also didn't want to be responsible for the unit in the event it wasn't suppose to be in that state or manner. Via What's app and the Sonder app, we were assured this is not a common quality of Sonder & we were surprised our account was credited 300 euros. Thank you Sonder, we appreciated that gesture. So hopefully, the unit we stayed in has been fully refurbished, fixed & cleaned. We do recommend you contacting Sonder before checking in to make sure so your stay can be pleasant.

Be very careful with this company. I booked 2 apartments in Rome, via delle Fornaci, they took the full amount from my credit card and they cancelled the reservation from one day to the other. I am still waiting for a refund, they said maybe I will have my money back in 2 weeks?!!

Great location in the heart of Trastevere - updated and modern - extremely spacious - super clean. The bathrooms were the best I have ever experienced in Rome! A lot of hangers were provided in the closet too! The check-in process was simple and convenient. Any time I had questions, the chat feature in the Sonder app was easy to use, and a Sonder rep was always quick to respond. My only issue with the apartment itself was due to the air conditioning units … there was a remote to operate the larger unit downstairs but we weren’t exactly sure how to use it - directions would have been very helpful. There was a smaller air conditioning unit upstairs in the bedroom loft that I’m not sure if it worked or if we just weren’t doing it properly - again printed directions would have been very helpful. Also the building elevator was not functioning during our stay, and the one time we were told it worked, my husband used it and got stuck in it for 40 minutes! But all-in-all we were very satisfied with our stay, and we will definitely stay here again on our next visit to Rome.

Very nice apartment, few steps away from Ponte Milvio, the bridge. Having a coffee watching the river with musicians playing was priceless. Thanks Marco ragazzi for the hospitality hope to see you soon